NTUC Income insures 200,000 vehicles. We received about 25 cases each day from our policyholder who is involved in an accident and make a claim under their motor policy.
Our policyholder is required to report the accident at an assessment center (Idac) and to leave their vehicle there. We arrange for a workshop to repair the vehicle. We carry out a post-repair inspection.
The whole process from reporting to completion of repair and collection of vehicle takes 5 to 7 days for most cases.
During this time, we notify our policyholder through SMS on the workshp that has been selected and the estimated completion date. We also notify them on progress of the repari.
Our policyholders welcome this initative. They are notifed about the status and are not interrupted by a telephone call.
In our weekly survey, our policyholders gave a high satisfaction rate of 98% to our handling of their repairs.
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08/06 - 08/13
- Guide to Incomeshield
- Agents keen to join NTUC Income
- Collect the Logic9 gift from our business center
- Investor wants indexed fund with even lower charge...
- Pay by GIRO to reduce the handling cost
- We will honour claims for enhanced Incomeshield du...
- Past performance is not an indication of future pe...
- Views about expense ratio and return on funds
- AA-rating: what is the difference?
- JetStar Asia
- NTUC Income ILP Funds perform better than other fu...
- Customer wants to buy an additional annuity
- Logic9 pocketbooks sell very well
- Greetings for the 41st National Day
- You can lose your entire capital in this structure...
- FAQ: Life Annuity
- Policyholder decided to keep the Growth policies
- Reply to Lim Yan Beng: It is better to invest in a...
- Crazy Horse Paris
- Customer ask for advice about Writing A Will
- Immediate response service for motorists
- Dispute over liability in third party claim
- 19 qualified agents want to migrate to NTUC Income...
- Flexi Cash earned 3.5%
- Advice for a retiree on investing the savings
- Our projection are conservative!
- SMS to notify our policyholders about the repair t...
- ▼ 08/06 - 08/13 (27)
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