Wednesday, June 20, 2007

Bad customer service from Telcos


I really hate all the telcos' customer service. Its one of the worst in Singapore. Once you are subscribed, you are finished.

Its one way all through out. I'm subscribed to Singtel Mobile for the last 7 years, and never in these 7 years I can reach the customer service easily. Its a shame on Singtel.

I like NTUC's call centre and I always recommend it to my friends. Why not telcos listen and use NTUC's model.

Govt promotes service, but what these giants doing are something opposite to customer service. Once we are a customer, its like we have to service them.

I lost hope with them.

1 comment:

Edwin said...

You may want to try M1. Not much wait time to reach a service agent.

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