Delay in notifying affected policyholders

Dear Mr Tan,
I believe I am also one of those affected by Income's recent changes. Thank you for highlighting to lay persons like us what are the potential consequences.

I would like to comment that Income should make it a point to inform every affected policyholder directly and promptly. I only learned of it because I follow your blog often and have read about it in the press. And just a short while ago, I saw Income's letter at its website. Why is it so difficult to send out the letters as soon as possible? Will we get it in time for the AGM?

REPLY
Perhaps you can raise this point directly with NTUC Income. You can write to the CEO or the chairman of the board.

I suspect that NTUC Income wants to spread out the despatch of the letters, so that they can handle the enquiries.