Wednesday, April 06, 2011

Bad experience with UOB Bank

I was given a UOB Bank Infinite Visa card in 2006. There was waiver of the annual fee for the initial years. In November 2009, UOB deducted $1,500 in annual fee on the card, without telling me. I did not notice the deduction in the bill and only found out one month later. I called their hotline. They volunteered to refund the $1,500 to me (before I ask about it). I wanted to cancel the card on the next renewal date, but they volunteered to renew it for another year with fee waiver.

This year, I gave written instruction that they are not to renew my card without my approval of the annual fee. UOB replied that they are not able to accede to my request. It is a condition of the credit card that it will be automatically renewed and the annual fee is $1,500. I gave instruction to cancel the card on its expiry at the end of October.

UOB Bank cancelled the card immediately, without telling me. I only knew about it when my payment of an airline ticket was rejected. This give me a bad impression of the service provided by UOB Bank.

Tan Kin Lian
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3 comments:

rex said...

REX comments as follows,
Yes i agree. UOB gave me a lot of problems when i just wanted to transfer the UOB credit card payments using giro via bank A instead of bank B. I filled in the form with no further instructions, in the next month i got charged late payment plus on top of that penaly fee double whammy. IT should be a transparent process, on-hold cases while the banks are processing the transfer documents.
And they say it take 6 weeks to process a change of bank.
I wrote a long complain letter to the VP of Consumer Service. That was two months ago. Not a single reply. They just throw away your complaint letters.!!!!

rex

April 06, 2011 2:28 PM
Winston said...

Actually UOB privilege banking has pretty good service (I assume you are a privilege customer because of your visa infinite card).

The only thing is that their prices are no good.


Anyway Standard Chartered seems to provide alot more perks and better services. Prices are good as well.

DBS treasures is terrible.

Cheers!

April 12, 2011 5:56 PM
Anonymous said...

Yup, having a sour taste with UOB privilege banking services now. They insist on charging me $1800 for the privilege credit card which I thought is quite absurd. Decided to forgo the card then, no big deal. But left me a bad impression overal.

October 21, 2011 11:03 PM

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