Tuesday, March 22, 2016

Jetstar Voucher - so long and complicated

The people who designed the JetStar online system are inconsiderate.

They charged me $45 for a "Plus Package" and gave me a flight voucher for $15. To use this voucher, I have to enter a 20 digit number. The voucher does not allow me to copy the number with the mouse. I have to copy down the 20 digit number and enter them carefully into the box.

My number got rejected twice, even though I entered it correctly. I tried a third time, and it got through.

Why force the customer to go to so much trouble? They could have used a 10 digit number, but they wanted to use 20 digits - just for $15.

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