Friday, November 10, 2017

Email to CEO of SP Group

Dear CEO of SP Group

I received this letter from SP Group.
I have no idea what you mean by "application for contestability status".
I did apply for a transfer of my electricity supply from SP Group to Keppel Electric.
Do you have to send such a confusing letter to the consumer?
Can you send out a simpler letter?

I also object to your statement about the AMI meter.
Surely you know from your record if my premises have an AMI meter?
Do you expect the consumer to know your technical gibberish?

Just check if I have an AMI meter and inform me what is the status of my application.

I expect a reply. Thank you.

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