Cars under warranty

COMMENT POSTED IN MY BLOG:

My friend was involved in an accident of no fault of hers for her "under warranty car". Her insurance doesn't list her car's authorised dealer as a supported workshop. In the end the repair was not well done and she had to return to the workshop for small fixes. So I think checking the list of motor workshop the insurance covers is important too!

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REPLY:

It is the duty of the insurance company to arrange the repair to an appropriate standard. An unsatisfactory repair of this nature is not common, and may happen with any workshop (including the authorised distributor's workshop).

Many authorised distributor sub-contract the work to a third party workshop anyway, even though they charge high repair cost (of two to three times of the market rate).

To ensure that the premium rates are kept at an affordable rate, we should not allow the distributor to use their warranty clause to charge high repair cost.