Sunday, October 29, 2017

Grassroots Club

The health center in the Grassroots Club has been under renovation for the past six months.

I called the Club to ask when will the health center be ready for use. The staff replied, "We do not know when. We will inform members when it is ready. It is likely to be in November".

I asked, "We are now at the end of October. Do you mean that you still do not know when is the likely handover date? "

It is easy for people to say "We don't know". In that way, they cannot make a mistake. But it is not helpful. A more helpful answer is "The contractor is likely to hand over the facilities by (date). We expect it to be ready for use by (date)".

Sure, Singapore can continue the typical approach - "We don't know" and "We don't want to take any responsibility". When will be change our approach?


No comments:

Blog Archive