What is the secret of success for NTUC Income?

I presented a paper on branding at a conference. One question asked is, "How much of the success of NTUC Income is due to the personal contribution of Tan Kin Lian?"

My reply:

The success of NTUC Income is largely driven by its core values:

- quality products
- low cost
- fair treatment of policyholders

As a cooperative, we do not seek to make excessive profits for shareholders. We distribute most of our surplus to our policyholders.

Over the years, I work hard to get the my colleagues to feel passionate about our cooperative values, and look after the best interest of our customers. This strategy will ensure the long term success of NTUC Income.

As the CEO, my task is to articulate the cooperative values and to communicate it actively through various channels. I use my blog to help to pass this message.

Do you understand this structured product?

Taken from www.askdrmoney.com

Name of Product: "Income X Fund"
Distributor: 4 banks, 1 insurer
Type of Product: Currency arbitrage fund
Bold Claim: "9 % payout in the first year of inception of the fund."

The Facts:
A footnote explains that the payout may be made from the capital of the fund. It means the fund would be giving back part of your own investment and calling it a "payout".

There is no guarantee that any distribution will be made or that the frequency or amount of distributions as set out in the prospectus relating to the Fund will be met.

The sales charge is 5 per cent and the yearly management fee is 1.5 per cent.

For details of how this product operates, read Dr Money's blog. Personally, I find it very complicated.

Lesson: Do not invest in any product that you do not understand.

Lower age requirement for reverse mortgage on HDB flat

Previously, HDB require the owner to be at least 70 years old, before they can apply for a reverse mortgage.

HDB had now just relaxed the minimum age limit of applicants to 62. The loan period is up to age 90 or death or sale of property, whichever is earlier.

Insurance Academy

http://www.income.coop/academy/

The Insurance Academy is a collaboration between Nanyang Polytechnic (NYP) and NTUC Income.

The Academy train news and current professionals in the financial services and insurance industryl in Singapore and in the region.

There are currently two full time courses:

1 week: Certificate in Entrepreneurial Management
3 months: Specialist Diploma in Insurance Studies

Amazing: special benefits for policyholders

Amazing.
NTUC Income policyholders are eligible for many special benefits.
Some are very useful.

Find out more:
http://www.income.coop/benefits/

Should I sell and come back later?

QUESTION FROM POLICYHOLDER

I would like to know your opinion that if a ILP (using CPF OA) are making money say after 3 years, would it be advisable to sell it off and put the money back to CPF and wait for another opportunity or just wait for it to keep rolling?

REPLY

It is usually quite difficult to time the market.

If you are really sure that the market is "too high" and you wish to take profit, then it is okay.

But, if you are wrong in selling out, you may have to re-invest at a higher price, and you miss out on a significant portion of the gain.

Normally, I prefer to invest for 10 or 20 years and avoid taking decisions at shorter intervals.

Interested to invest in NTUC Income shares

FROM SHAREHOLDER

I have always viewed NTUC income shares as a good defense stock as it provide a very decent return (6% based on recent dividend) with little/no risk of losing the principal.

Is it still open for investment? Some months back, I have checked with the NTUC Income staff in the Tampines Centre and was told it was not available.

I am currently holding 1,000 shares and would like to purchase more shares if possible to form part of my defensive portfolio.

REPLY BY TAN KIN LIAN

We are not taking application for Income shares. As we have sufficient capital, we are not likely to invite applications for the next few years.

I suggest that you attend our educational seminar and learn about the various investment choices. The seminar on "re-investing your maturity proceeds" offer choices for single premium investments. It covers a choice of various investment products.

250 people visit my blog each day

An average of 250 people visit my blog each day. This is a 65% increase over the average of 150 people two months ago. This is measured through the site meter that is pasted to my blog.

Thank you for visiting my blog. Please help to spread the word to your friends. Ask them to come and read my views and tips.

More visitors to Business Centers

Each day, 80 people visit our two business centers, an increase of 80% compared to 6 weeks ago. After the official opening of the centers, more people are aware about it.

They come to the business centers for financial planning and to buy our insurance products. We offer great value on these products, which are much better than similar products from our competitors.

For example, a person saving $300 a month over 30 years can get $60,000 more from our product compared to a similar product from our competitors - for the same risk profile.

You get more from NTUC Income becuase we give an additonal 12 months of investments and charge 1% less in annual fee. $60,000 is A LOT OF MONEY!

We are able to handle double the number of visitors, so we welcome more people to vist our business center. Call 6877 3366 to make an appointment.

Savings rate among the young is low in Canada

Our consultant in Canada was very impressed with the educational talk given by NTUC Income on "financial tips for the young".

He also like the financial awareness talks conducted under the Money Sense programme funded by the Monetary Authority in Singapore.

There is no similar educational program in Canada. The personal savings rate, especially among the young, is now in negative territory, which is the lowest level since the 1920s.

Our investments are doing well

I received a monthly e-mail statement on my investments with the funds operated by NTUC Income.

I invested $208,000 of my money from CPF, SRS and cash. The average duration is 3 years. They are invested in several combined and specialised funds.

The total value of my investments is $245,000 (even after the 5% correction in May). I get a return of 18% for the 3 years.

My wife invested $201,000 of her cash savings. The average duration is 2 years. Most of her investments are in the combined fund.

Her investments are now worth $230,000, giving a return of 14% for 2 years. This is a better return than mine.

Learn about insurance on your own

www.KnowYourInsurance.com.sg

This educational website tells you about the key facts on
common insurance products, such as motor, health, life and
home insurance. It also tells you about estate duty, writing a
will and other useful topics.

Each topic can be completed within 20 minutes. You can take
a test to check your understanding.

It is educational and fun. And can save you a lot of money by
buying the right product.

Advertisement: Ideal plan can earn $20,000 more for you

Most investment linked plans takes away 17 to 19 months of your savings, to pay commission to the agent and other expenses (see www.askdrmoney.com).

The Ideal plan from NTUC Income takes away only 7 months of savings. This means that we can invest an additional 12 months of your savings to earn more for you.

If you save $300 a month, the additional investment of 12 months, can amount to $20,000 at the end of 30 years (assuming a return of 6% per annum).

That is a lot of money. You can get up to $20,000 MORE, by investing through the Ideal plan from NTUC Income.

Call 6877 1111.

Financial Planning Advice

It's FREE, but the value of the advice is priceless!

Spend 30 minutes.

Learn how to have the right financial plan.
Save and invest wisely.

You can earn $146,000 more (for a monthly saving of
$300 over 30 years)

And enjoy a cup of coffee, tea or milo. It's on us!

For appointment: call 6877 3366.

Business Center:
- NTUC Income Center, 75 Bras Basah Road
- Tampines Point, 2 Tampines Central 6

Tips for the Young: talk on Wed 7 June, 7 pm

I am giving a talk "Tips for the Young" on Wed 7 June 7-9 pm at NTUC Income center. I will give tips that help the young to make the right choice and get $146,000 more in return for their savings.

Call 6877 3366 to register for this talk. The talk is FREE but my tips are priceless!

Be gracious and accept an apology

A policyholder sent two cheques to us. One is for a payment of home insurance. Another is for a payment to NTUC (another organisation) for some membership service.

We cleared the cheque for Income. But our staff must have sent the second cheque to NTUC. It must have been lost in transit.

The policyholder complained about the missing cheque. Our staff tried to find it, but could not locate it.

The policyholder brought the complaint to me.

Here is my reply:

Dear

I am sorry that the cheque was displaced. As this payment is for another organisation (ie NTUC), our staff could not bank it in. It must have been sent to NTUC.

It will be impossible for us to trace the cheque. I hope that you understand our dilemma. I suggest that you treat it as cancelled and send another cheque directly to NTUC.

LESSON: Our internal process for handling this type of situation will be strengthened.

Be a considerate driver; give way

While driving this morning, I wanted to move from the middle to the right lane. I turned on my right hand signal. I looked at the rear view mirror to see the cars in the right lane.

Instead of slowing down for me to move to the right lane, I saw the first car actualy speed up. The driver just wanted to get in front. This happened with the second and the third cars.

All three drivers behaved in the same way.

We have to learn to be considerate, and to give way.

Invest $100,000 in Global Equity

After watching the market for the past month, I have now decided to invest $100,000 in Global Equity Fund. This will be transacted on the coming Monday.

Here are my reasons:

- I am investing for 20 years
- the Global Equity fund has corrected by 5% during the past month
- the fund still give a positive return for this year and beat the market benchmark
- the global economy is still robust, especially Japan and Europe

Customer ask: Is it time to buy?

QUESTION

Dear Mr Tan:

I am very late in investing in NTUC's investment funds. I used to play local
equities directly and lost quite substantially.

Last year, I bought combined
fund (growth) at S$50,000 on Sep 05 and S$27,000 (Ideal Plan) on Nov 05. Although there is a major correction last two weeks, my investments are still positive.

I have set aside another S$50,000 to invest. Is this the right time? Has the
correction stabilized? If yes, when and how should I invest? Top up the current investment on combined fund or buy a new investment on global equity?

-------------------

REPLY

Read my blog www.tankinlian.blogspot.com. I am also asking the same question on my personal investment. Most probably, I will invest $100,000 next week, and another $100,000 in 1 or 2 month's time.

Return on investment funds

In spite of the sharp correction in May, the global equity, Singapore equity and the combined (growth and balanced funds) operated by NTUC Income still give a positive return for the five months of this year.

The funds also performed better than benchmark.

Fund                  Jan-Apr    May   Jan-May 
Global Equity           6.1%    -4.2%    1.6% 
Singapore Equity       12.0%    -5.6%    5.7% 
Global Bond            -1.8%     0.1%   -1.7% 
Singapore Bond         -0.4%     0.6%    0.2% 
        
Combined (Growth)       4.7%    -3.2%    1.4% 
Combined (Balanced)     3.0%    -2.3%    0.6% 
Combined (Conservative) 1.2%    -1.3%   -0.2% 
        
Benchmark       
MSCI World              4.5%    -3.6%    0.8% 
STI                    12.1%    -7.9%    3.3% 

Is it time to invest?

It is a good time to take up a regular premium investment-linked plan. By saving on the regular premium, you will enjoy the benefit of lower dollar cost averaging.

At the current low cost of the units, you will get more units for your investment. If the price drops further, you can get even more units.

The market will turn around. Your investment will benefit from the upturn.

I suggest that you choose the Global Equity fund or the Combined Growth fund.

--------------------------------------------

If you are making a large, lump sum investment, the position is still not clear. The market correction has been more severe than I had expected. The correction allows you to make your investment at 5% to 10% lower than it was one month ago.

I wish to make an additonal investment of $200,000. I will probably invest $100,000 next week, and another $100,000 a few weeks later.

My choice is the Global Equity Fund.

Was this stent necessary?

My insurance adviser received an e-mail from a patient.

She went to a private surgeon, who did a stent for her. He wanted to do a second stent, but she said she has could not afford it. She had just switched to a private insurer, which does not cover an early claim.

When she went to a restructured hospital, she was told that the stent was not necessary, as the extent of her blockage was not severe, and was quite common.

There are patients who have received different advice from the the medical profession. It is useful to have a second opinion before embarking on a major or expensive surgery.

Banks earn bumper profits

The local banks report bumper profits this year. Two banks earns more than $1 billion each, and much higher than in previous years. Even a foreign bank report that they earn more than $500 million in Singapore.

They make higher profits from the following sources:

- fees from sale of insurance and structured products
- high margin on their lending vs cost of funds

This is good news for their shareholders. But it is not good news for their bank customers.

The customers probably get a low rate of interest on their savings, and pay high rates of interest on their loans and credit card rollovers.

Make the banks compete - by looking for better choices to earn higher returns on your money. You can also make better investments to earn several tens of thousands of dollars more!

Come and attend our educational seminar to learn how. Call 6877 3366.

Ideal plan can give you $20,000 more

Most insurance companies take away 17 to 19 months of your savings as upfront charge under their investment linked plan (ILP). The ILP plan from NTUC Income (ie Ideal plan) takes away only 7 months. (See www.askdrmoney.com).

The difference is 12 months. We give 12 months of savings extra.

If the monthly saving is $300, we invest an additional $3,600, compared to other plans. Assuming an average return of 6% p.a, the additional investment will amount to $20,000 at the end of 30 years.

They can get $20,000 more, by investing with NTUC Income.

Why do the other ILP plans take away 19 months? Because, they pay higher commission to their agents and aim to make more profit for their shareholders.

Why does NTUC Income take away only 7 months? Because, we pay lower commission and reduce our expenses.

Combined Fund or Global Equity Fund?

QUESTION

Mr Tan

Can I have your advise for a regular saving plan of $200 monthly over a 20 years investment period, into Combined Fund or Global Equity ? Since you did mention that these 2 funds are good. But which one is better if you would like to invest this much over a 20 years period ? Thanks!

ANSWER

I prefer Global Equity, but the Combined Fund (Growth) is also quote good (for those who wish to have a lower level of risk).

I suggest that you attend my educational talks. Call 6877 3366 for the date of the next talk.

Funds managed by Fidelity

FUNDS MANAGED BY FIDELITY

Fund Size and Annual Charge
- Most Fidelity funds are $200m in size.
- Annual Charge is 1.5% for equity fund, 0.75% for bond fund.
- 15 fund offered under CPF investment (3 balanced funds, 1 bond fund, 11 equity funds)

Sales Charge and discount
- Sales charge for bank distributiors is 5%. Discount in the form of higher return on Fixed deposit (at least 3%)
- Sales charge for online distributor is about 1.5% to 2.5%.
- Sales charge for brokers is 5%.

-----------------------------

COMBINED FUND FROM NTUC INCOME

- fund size: $3,800 million
- annual fee: about 1%
- asset class: growth fund (70% equity, 30% bond
- sales charge: 3.5% (reduced for large investments above $20,000)

A better way to pass your assets to your family

FROM A CUSTOMER

I wish to get your expert view.

Currently, many banks are encouraging clients to buy Insurance Trusts as part of estate planning. Typically, it is a significant single upfront payment with both guaranteed and projected returns and insurance payable upon death to named Trust beneficiaries.

Advantages are supposed to be faster probate process, additional estate duty exemptions and protection from creditors

------------------------

MY REPLY

Here a few points.

1. Be careful of the product. You must find out what is the return that you get. Most products offer a fairly low return, due to the high commission paid to the agent or the bank.

2. If estate duty is a consideration, you have two options. One is to write it as a trust policy under section 73, which allows the policy to be treated as a separate estate. This can be done independently of the product. It enjoys special estate duty.

But, under a trust policy, the rights are transferred from the policyholder to the beneficiaries - so the policyholder cannot change the mind and "take back" the money.

3. Another option is to place it under a revocable nomination. This is available from NTUC Income and later from the other insurance company as well.

4. I suggest that you go to read about it in www.KnowYourInsurance.com.sg. Or give a telephone call to X who is our expert on this matter.

5. What you want to do can be done with NTUC Income, and you get a much better return!

Car-sharing is a better option for many people

In the past months, the newspapers had reported on the sharp drop in new car prices.

Many people, particularly the younger ones, rush to the car showrooms and sign on the dotted line to buy their dream car.

This dream may not last when the true cost of car ownership strikes home.

For instance, if you buy an off-peak Nissan with a 95% car loan repayable over 10 years, you have to pay a monthly instalment of around $350. Add road tax, insurance, maintenance, petrol and parking charges, the total cost jump to $600 to $700 a month.

This is not a small sum for a young person just starting out on his career and burdened with a 10-year financial commitment.

I suggest a better option. If your job does not require you to use a car, you can consider car-sharing.

NTUC Income operates a car-sharing scheme with 200 cars serving 5000 members. A member spends between $50 and $200 per month depending on their car usage. For some months, they spend nothing if they are overseas or have other lifestyle priorities.

A car-sharing member have nearly the same benefits as private car owners.

www.carcoop.com.sg

50 million hits a month at our websites!

The two websites managed by NTUC Income, ie income.coop and Big Trumpet, receive a total of 51 million hits in March 2006.

This represents 1 million visitors a month (assuming that each visitor contribute to 50 hits).

This must be one of the most active websites in Singapore.

We estimate that 30% of the visitors are from our own staff and insruance advisers. 70% must be from the public, ie our customers.

Excess on motor insurance

The Excess is the amount payable by the policyholder as their contribution towards a claim.

Some insurers peg their standard Excess just below NTUC Income and publicise it in their materials.

They conveniently omit to mention that young and inexperience drivers are subject to higher Excess.

They also impose an additional Excess for unnamed drivers.

Product Features    INCOME    Co-A     Co-AX      Co-R    Co-C   Co-H
Basic excess        $500     $450   $200-$600    $450    $500    $500
Young driver       $2000    $3000     $2500     $3950   $2500   $1500
Unnamed driver      NA    $450-$550   $500       $750    $500    $500

Is it time to invest in equities?

Two weeks ago, I mentioned that the global equity markets are "correcting". I indicate that I may want to make a further investment within two weeks, after the correction is over.

The correction has been slightly more severe than I expected. So, the various markets have come down by 5% to 10%.

I shall be carrying out a further review. I think that it may be time for me to make my further investment later this week, or earlier next week.

I shall post my decision soon.

Why do customers come to our business center?

Here are the views of 10 customers who bought policies through the Business Center:

1. 40 % feel that agents only come around when they want to sell something and they are agressive in the approach. They feel at ease when they walk into the Business Center to buy their policies.

2. 40 % of them feel that agents do not give after sales service so they prefer to deal with directly with the company. Comment for one PH.....Agents come and go but the company is always there.

3. 20% feel that we give better value in terms of our vouchers (for direct customers).

4. All of them fell it is hassle free and straight forward to deal with the Business Center.

Adjustible Annuity

NTUC Income now offers the participating annuity. It offers a guaranteed payout which is increased each year by a variable bonus. The bonus is usually about 2.5% per annum, but is not guaranteed. In most years, it should vary from 1% to 4%.

A male at 62 investing in this annuity will get a return of 6.3% plus bonus. If he invest $100,000, the payout is $524 per month. This will increase with the yearly bonus.

Assuming the bonus is 2.5% per year, the annuity will increase to $671 after 10 years and $859 after 20 years.

Some policyholders have asked us to provide a higher payout in the earlier years. One option is for us to offer an adjustible annuity. It will pay $660 a month, of which $524 is guaranteed and $136 is adjustible.

If the average return on our investments is 5% per annum, the annuity will remain the same. If the average return is higher than 5%, we will adjust the annuity upwards. If it is lower than 5%, it will be adjusted downwards, but will not be less than the guaranteed floor of $524.

We will make gradual adjustment, by looking at the average return over a few years.

We have not yet decided to offer the adjustible annuity at this time. If there is sufficient interest, we may offer it in the future.

Poor performance of two bond funds

QUESTION FROM POLICYHOLDER

I have invested in your 2 bond funds. I want an explanation for the under-performance of these funds. I have attended your talk. You said if fund manager consistently do not perform you are going to remove them. Why have you NOT kept your word?

Now it has been 3 years of underperformance - you are still going to keep them? Or are you going to do the right thing for policyholders who have entrusted our money to you? Customers expect swift and robust action to correct this problem!

REPLY

NTUC Income operates two bond funds - the Global Bond fund and the Singapore Bond fund.

The annualised return for the past 3 years is:

Global Bond - 3.4% p.a. (benchmark: 3.3% p.a.)
Singapore Bond - 1.2% p.a. (benchmark: 1.8% p.a.)

The return on Singapore bonds has been rather low, due mainly to the low interest rate in Singapore.

The return on the bond funds are affected by the recent increase in interest rate. This is a temporary situation. If the investment is kept for a longer period of 5 to 10 years, the average return will be about 3.5% p.a.

Investment in bonds have low risk, but the return is also low.

If the actual performance is within 1% of the benchmark (in the case of bonds), we consider the performance to be acceptable. We have to accept a small degree of fluctuation.

My advice: If you are investing for 10 years or longer, you should choose the global equity or the combined fund. Risk is to your advantage.

Bank customer has bad experience

FROM A BANK CUSTOMER

When I visited a bank A to put my money in a fixed deposit, I was treated to personalised service at a sit down counter. If I decide to withdraw, I have to line up at the regular counter.

The bank has a roving officer who checks periodically on everyone in the queue regarding their transaction. The hard sell is strong.

When she came to me in the withdrawl queue, she tried to interest me in structured products instead, citing that they gave better returns than fixed deposit. This is a trap for the uninformed.

------------------------------

During the the last six months, I went to my bank B on two occasions to renew a deposit and to enquire about a shield plan.

On both occasions, the bank officer has online access to my particulars. When I gave them my NRIC, they know what products I have with the bank.

The bank officer saw that I have a particular unit trust with the bank. The officer tried to get me to sell that unit trust (stating that it is not doing well) and get me to buy a different unit trust.

They recommended recommended different products on two occasions.

I was quite confused at that time. I bought the unit trust 5 yrs ago, and it was losing money all these years. Now that it is finally on the uptend, they were asking me to sell. Luckily I decided to not act rashly.

----------------------------------

I now realise that their real interest was probably in the commission they would make by selling a new product to me. Straight away, they make 5% and I lose another 5%. Nobody was interested in what was best for me.

It is like preying on my fear - that I should get out of a money losing decision made earlier. If I run now with at least my capital intact. But I realise that this is getting from the frying pan into the fire. I recover my capital and straight away give away 5% to someone else again !

It is a world of predators out there! I shall never trust anything sold by banks again. My interest is the last thing on their minds!

Feedback about the Business Center

I received two feedback about the business center.

----------------------------------------------------

Having just started working full-time after graduating, I have been shopping around looking at various financial plans and insurance policies. Most agents I meet are terrifyingly aggressive and pushy, with their emphasis seemingly being on “Sell! Sell! Sell!” while I sit there, bewildered and intimidated by lists of figures and percentages.

It is reassuring and encouraging to know where NTUC Income’s heart lies and the ethics you work by. I’m definitely looking forward to a consultation with your financial planners!”

JT

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The new business centre caters to consumers like me, someone who is not comfortable to speaking with an agent but still wants the consultation and advise necessary to
make informed decisions on financial products.

There are far too many financial products floating about in the market. Consumers are often confused and frightened off and as a result not take any steps to help themselves. With the business centre, consumers are encouraged to take the
initiative to seek advise without being solicited and without the pressure of having to make any purchases.

Your business centre is a fine example of the cooperative's ethos and philosophy of putting the consumers' needs, concerns, trust and care above all else."

NM

Why prior approval is useful

I wish to share an experience involving someone I know. It illustrates the importance of getting prior approval for expensive medical treatment.

Mr Koh went to see a specialist for a medical condition. The specialist carried out some complicated tests. He told Mr Koh that his condition is serious and needed to be treated immediately.

Mr Koh signed the consent letter and was operated. He was discharged a few days later. He received a bill for more than $30,000. Mr Koh was not insured.

Mr Koh consulted his personal doctor. The doctor told him, "Mr Koh, you are already 80 years old. This type of medical condition is not serious. The operation is not necessary for a person of your age. Why did you agree to be operated?"

Mr Koh paid the bill. He decided not to pursue the matter.

Lesson: If Mr Koh is insured and has to consult his insurance company, he will be able to get a second opinion. In fact, the specialist will not dare to recommend an unnecessary operation, as he might be questioned.

20 insurance advisers left NTUC Income

The Straits Times reported that 20 insurance advisers left NTUC Income to join other insurance companies, due to unhappiness with our insurance business center.

This is true. But it does not give the complete picture.

Each year, an average of 40 insurance agents from other companies join NTUC Income. They find it easier to sell our products, which give better value to their customers. Although they earn a lower rate of commission, they are able to earn more through a higher volume of sales.

Some join as supervisors or salaried consultants on fixed salaries.

NTUC Income aims to provide a new channel for people to buy insurance. We want to educate consumers and allow them to buy insurance from our business centers.

We will continue to have insurance advisers, who sell insurance to customers through the traditional way, by visiting their home or workplace. They continue to offer good value products to our customers.

There will be two channels to serve the two different groups of customers.

Get good leaders in government

At each general election, there is the risk that some of our experienced ministers may not get elected into Parliament. People worry that this may disrupt the smooth running of our country.

Is there a different way to "find" capable people to run the country?

The American system provides an interesting alternative.

The citizens elect their representatives into Congress, which is the equaivalent of our Parliament. Each district elect their own representative. They do not have a "group consitutency" system.

The citizens also elect their President and Vice President to run the country. The President cannot run the country on his own. He nominates capable people to be secretaries of the various departments. These secretaries perform roles that are similar to our ministers.

For example, their secretary of state is like our foreign affairs minister. The secretary of the treasury is like our finance minister.

The nominees have to be approved by Congress, which are the elected representatives of the people.

I think that Singapore can adopt this aspect of the American system. We do not need all ministers to be members of parliament at the same time. If necessary, we can appoint a minister from outside of Parliament, if they get the approval of a select committee of the Parliament.

Insurance Business Center

NTUC Income now provides a new channel to service our customers.

At our new business centres, our salaried insurance consultants are on hand to assist you.

You get suitable advice on insurance and financial planning, without feeling obliged to buy the product. You enjoy a lower premium and a better return on the insurance and investment products from NTUC Income.

You can also get a modest incentive by buying through our business center.

Our business centers are conveniently located at Bras Basah Road and Tampines Point.

Call 6877-3366 for an appointment.

More people now read my blog

My site meter said that 350 people visit my blog last Friday and 400 visit yesterday. Wow.

Previously, I received an average of 150 visitors daily.

If you like my blog, tell your friends to visit it.

Auto-renewal of fixed deposit at poor interest rate

Dear Mr Tan,

My $50,000 FD was auto-renewed 1 month ago at 1.7%, although the same bank is offering about 3% for other customers.

Probably, after this similar incident was highlighted in your blog, the bank finally tele-invited me to renew my FD at a higher rate of 3%. But I think it is still not fair that the 3% will be effective only from the date when I made a personal request at the bank to renew it.

I trust the banks to auto renew my deposit at the best rates and yet got a lousy deal in return for my trust.

Hazel

Positive feedback on Insurance Business Center

Dear Mr Tan,

Having salaried insurance consultants who are not commission based at NTUC Income's Insurance Business Centre is a fantastic concept. It shows that NTUC Income understands the needs of their customers.

My expereince dealing directly with either financial consultants from banks or insurance agents has left me with a somewhat negative impression as many push products and services which may not be entirely suited for me. At the back of my mind I always question the sincereity of the agents as hitting sales targets and earning a commission will still be their priority.

I look forward to going to NTUC Income's Insurance Business Centre for a financial evaluation soon!

RT

Bank customer is unhappy with renewal of fixed deposit

FROM A BANK CUSTOMER

I wish to bring up a disgusting issue regarding the behaviour of my bank.

My fixed deposit of $50,000 with bank X matured recently. The bank auto renewed it at 1.88%.

When I found out, I was so angry that I decided to withdraw the money. This bank has been offering 3% for a new deposit. And yet, the quietly renewed my deposit at a lower rate.

I am angry on behalf of all the people out there, especially those the retirees who are not so well educated. They trust the banks to auto renew their deposit at the best rates. They get a lousy deal in return for their trust.

If they threaten to take out their money and go to another bank, they will get a higher interest rate.

Our banks seems to be playing games, trying their best to OUTWIT and take advantage of the poor, uninformed consumer with their fancy tricks.

I'd say this is blatant cheating by institutions that are supposed to be high on trust and credibility.

Make the right choice. Earn $146,000 more!

Many people are approached by their friend, who is an insurance agent, to buy a life insurance policy. They obliged. They have to pay a big premium for many years.

If they buy the wrong product, they will get a poor return. The difference can be a lot of money.

If you invest $300 a month over 30 years, the difference (between earning 2% and 6% per annum) can be as much as $146,000. Yes, you can earn $146,0000 more when you buy the right product!

Even if you buy the right product to earn 6% per annum, the difference (between buying from company A and company B) can be as much as $60,000. It depends on the charges that are taken from your investment.

Wow. That is a lot of money.

Take my advice. Attend our educational seminar. Spend 2 hours only and learn how to make the right choice. It can be worth $146,000 more to you!

You can also get advice from our salaried consultant at our Insurance Business Center.

Call 6877 3366.

Better to invest in ILP or unit trust?

QUESTION FROM THE PUBLIC

1. According to Dr Money, he has grouped unit trust seperately from insurance (ie ILP). Please explain the difference.

Reply: An ILP is offered by an insurnce company. It combines insurance with investment. An insurance adviser sells the product.

A unit trust is operated by a fund manager and distributed by a bank or a financial adviser. Apart from the charge by the unit trust operator, the financial adviser usually add another layer of charge.

2. Does that mean that unit trust usually charges a higher sales fee as compared to an ILP. What about the returns? Which one tends to give higher returns?

Reply: Different unit trusts and ILPs have different charges. It is very difficult to generalise. Many of them (except for NTUC Income) aim to make much profit, so they give less to the investors.

3. If I were to invest in an ILP, say the ideal plan, is the insurance component compulsory? Can I opt for 100% into investment alone?

Reply: If you buy our ideal plan, it is not compulsory to pay for insurance. You can opt for 100% investment. You can buy insurance separately, if you wish. We offer low cost term insurance.

TO FIND OUT MORE.

I suggest that you attend my education talk. You can register for the "financial tips for the young" http://www.income.coop/seminar/

You can also see a salaried consultant by visiting our business center.
http://www.income.coop/businesscentre/

How to save for a child?

QUESTION:

I really enjoyed reading your blog. You never failed to give some of your advice and experience with your readers.

May I know if there are any investment or insurance products suitable for children?

School-going children receive pocket money from their parents. Parents usually save the money into the banks which give very little interest. Are there any suitable financial products which allow this money to grow?

MY REPLY

I suggest that you save in an Ideal plan as well, if the saving is at least $50 a month. The saving can be accumulated to meet the cost of tertiary education. I will ask my colleague to call you and explain how this works.

Equity markets are "correcting"

The major equity markets (USA, Japan, Europe) have dropped by about 3% during the past week. It is described as a "correction".

This is healthy, and is to be expected. It is good to have a correction, after moving up strongly for the past 2 years.

I am getting ready to increase my investment. I will probably wait for 1 or 2 weeks before I decide. If the market falls by a further 3 to 5 percent, it will represent good value.

For my current investment, I will keep it fully invested, as a long term investment. I do not wish to get out, because I may miss the turn-around in the market.

Advice: Don't buy structured products

Summary of an article from Dr Money's website: www.askdrmoney.com

Structured investments, deposits and guaranteed funds are a popular investment, distributed mostly by banks.

Issuers came up with something like a customised gambling product. The product might take 20 well-known stocks, for example, and let people place bets on which three would appreciate the most over 5 years.

It is difficult to guess the outcome. The odds are structured in such a way to give you a big payout if you win. And it provides you a "guaranteed" minimum return. It looks like a good investment, with no risks and good upside potential.

But it has many negative features.

1. Distributors are mostly banks. Their standard fee is 3 per cent of the amount invested. This charge is deducted from the net asset value of your investment. If you sell your investment immediately after purchase, you would receive back 97 per cent of your investment. Ultimately, the sales commission reduces your yield.

2. Issuers are the architects who design the structured product. They invest your money, after the distributor sends it to them. It is NOT possible to know how much the issuer takes from returns. You can ask the issuer or the distributor but they won’t tell you. It could be, say a fixed 2 per cent per year when total returns are between 2 and 6 per cent.

3. The structured product is linked to return from the underlying investments. If the return is high, the issuers have found a way to give you only a part of the gain, and to keep the excess return for themselves. They cap your return.

You can never know if you are getting a fair return for your money. It depends on how the product is designed.

Insurance Business Center

FROM A CUSTOMER

Dear Mr Tan,

I applause the new initiative from NTUC Income to create the insurance business center.

While many insurance companies invest large portion of their revenue to re-invent their corporate branding, NTUC Income created this business model to benefit your policy-holders where affect them most ... pocket !

Moreover, this business model will guide insurance advisors to be more service orientated and not strictly committing to sales target. A potential customer can be assured that the recommendation by insurance advisors from Insurance Business Centres is genuinely suitable for them and, or their requirement(s).

I have no doubt that this business model will obviously take some time to materialize since this is a brand new concept that seem impossible previously. Clearly this is another resemblance of a budget terminal or budget airlines; but most importantly, does not reduce in it's coverage.

VF

Be careful about product advertisements

Here is a product advertised by a bank: "Fixed payout of 5.5 %, 6 months after the inception date."

Here are the facts:

- Many customers think that this means 5.5% return for 6-month return, or 11 % per year. This is not correct.

- To make this payout, the fund dips into the its capital. The fund is giving back part of your own investment and calling it a "payout".

- The actual return is linked to products and events which are very difficult to forecast. In this case, "the fund is linked to 6 Asia-Pacific market indices" and their performance over a period of 4 years and 11 months. You do not know what you will get.

GET MORE INFORMATION ABOUT BANK PRODUCTS FROM:
http://www.askdrmoney.com

30,000 happy policyholders

30,700 policies will have their policies maturing in 2006. The total payout is $623 million. The average payout is $20,300 per policy.

If these policyholders had taken a similar policy from another insurer, they will receive 10% to 15% less than the payout from NTUC Income. Why? The other insurers pay more commission to their agents and give more profit to their shareholders (at the expense of the policyholders).

NTUC Income is able to give a better return to our policyholders because we keep our expenses low, and give more of the surplus to our policyholders (instead of shareholders).

Our recent comparision show that our payout is 10% to 15% more than similar policies taken through our competitors. The difference could be more, for the longer term policies.

It is better to insure with NTUC Income. You will benefit in the long term.

Good return on money market fund

NTUC Income has a money market fund. It will be invested mainly in interbank deposits, which now yield 3.15% pa to 3.38% for maturity of up to 12 months. These deposits are readily available and liquid.

We deduct 0.25% from the money market fund to cover our expenses. This will give a net yield of about 3% for investors. It is very attractive.

As the money is invested with a bank, it is quite safe. Almost like placing a fixed deposit with a bank.

How do you invest in our money market fund? We are launching the Flexi-Cash policy, which is invested in this fund. Watch out for our advertisement in two weeks' time.

Poor return from a policy sold through a bank

A client bought a policy from another insurer sold through a bank. She pays a premium of $50 a month through GIRO. The return is guaranteed to be $10,360 on the maturity date at the end of 15 years.

Is this a good return?

No. The return is 1.85% per annum.

Many people are not well educated. The older folks are being talked into buying a policy that they do not know in details.

My advice. If you are approached to buy a policy through a bank, and you do not know much about it, please ask before you get committed.

Know what you buy.

Client invested another $300,000 in the Combined Fund

FROM AN INSURANCE ADVISER:

I just had the opportunity to come back with a $300,000 from a client who had invested on Growth Fund with us more than a year ago. He knows the potential of this fund. I updated him with a spreadsheet of his investments.

CEO Tan Kin Lian sent this message to my client:

"I have most of my personal savings in the Combined Fund (Growth). I think that it is good for the long term.

Another good fund is Global Equity. I believe, that over 20 years, this fund is likely to earn at least 6% to 8% per annum, and quite safe. It may go up and down, but the average should be within this range. The average for the past 10 and 20 years is closer to 8%."

When I met him last evening, he told me, market seems high now, but it's okay, it is for long term. How old is he? 56.

He said, put the $300,000 in Growth Fund. Wow....

Policyholder got an attractive return

AN INSURANCE ADVISER SENT THIS MESSAGE TO ME

I am writing on behalf of my prospect whose NTUC policy is about to mature on 24th June 2006.

When she bought the policy 19 yrs ago, her son was 2 yrs old so based on him going to University at age 21, the NTUC adviser recommended her the 19 year endowment.

She has been quite happy with NTUC having paid quite good bonuses over the years, even during the SARS, Sept 911 & various other difficult periods.

However, recently she was very disappointed when she received your company's letter advising her of her maturity benefit.

Her disappointed was in the vast difference between her gross maturity benefit of $41,458 and the total projected maturity of $45,012. This represents a hefty 7.89% less than the projected $45,012.

Hence, she has expressed her extreme loss of confidence towards NTUC.

-------------

HERE IS MY REPLY.

The policyholder paid a monthly premium of $102.70 for 19 years. Total premium paid for 19 years is $23,416. The maturing benefit of $41,458 represents a yield of 5.8% per annum.

You can tell the policyholder that the return of 5.8% per annum is quite attractive.

Our payout is about 10% to 15% higher than the payout offered by other insurance companies under a similar plan.

Comparison of premium rates - medical plans

 
Incomeshield, subject to category limits 

Total premium for age 20 to 80
Plan  Income   Co-G   Co-A   Co-P

P     47334     NA     NA     NA       
A     32790   36463  42652  42670      
B     19648   23127  25650  26765          

Total premium for age 40 to 80

Plan  Income   Co-G   Co-A   Co-P
P     44456     NA     NA      NA
A     30651   34209   40265  40320  
B     18464   21747   25019  24249  
 
Enhanced Incomeshield, ie "as charged"
Total premium for age 20 to 80        
 
Plan       Income   Co-V
Preferred  56405    58283              
Advantage  40559    44866             
Basic      22945    30267              

Total premium for age 40 to 80

Plan       Income   Co-V
Preferred  53141    54777
Advantage  38301    42410
Basic      21511    28508

I moved to Global Equity

I have $120,000 of my CPF savings invested in the Combined Fund (Growth) and Singapore Equity Fund. I have just decided to switch these investments into the Global Equity fund.

Here are my reasons.

1. The forecast PE ratio of USA and UK are expected to drop by about 15% to below 16 times. This suggest that earnings may increase by 15% during the next 12 months.

2. The forecast PE ratio of Singapore is likely to increase by 15% to above 16 times. This suggest that the earnings of Singapore companies may drop by 15%.

3. The Singapore market has done very well up to now. It is moving up further, after the general election. I decided that it is time to make a switch.

I continue to have other investments in the Combined Fund (Growth) and in other funds that are invested in Singapore equities.

Do you believe a broker who is driven by commission?

Some brokers and agents prefer to sell the medical or motor insurance plans offered by our competitors.

Why?

They earn a higher commission from the competitor.

Although the premium rates offered by NTUC Income are lower, they discourage consumers to buy from us by making statements such as "the service is poor; it is difficult to make a claim".

Do you believe the broker or agent? If our service is poor, why are we able to get a large market share?

Do not believe someone who is driven by their personal benefit. Check out for yourself.

Enhanced Incomeshield

NTUC Income now offers the Enhanced Incomeshield. It pays for medical expenses in hospital "as charged".

A policyholder asked me, "Why is NTUC Income covering 'as charged', when I indicated earlier that this may lead to escalation in medical expenses?"

Here are three reasons.

1. Some policyholders indicate that they are willing to pay a higher premium for the "as charged" plan. We wish to meet the wishes of these policyholders.

2. Our "as charged" plan requires prior approval, except for emergency. This is to allow our medical adviser to give a second opinion of the proposed treatment and to avoid unnecessary treatment. In most cases, approval will be given within one day.

3. We will continue to offer the basic Incomeshield, which is subject to limits for each category of treatment. Our basic plan will continue to be the most affordable in the market.

Initially, the enhanced Incomeshield cost about 15% higher than the similar basic plan, but this difference may widen in the future, based on the claim experience. We will try our best to keep the premium rates at an affordable level for the enhanced plan. It depends on our ability to prevent escalation in medical expenses.

If the gap widens, some policyholders may wish to opt back into the similar basic plan (which will continue to be avaialable) to enjoy the lower premium rates.

Our strategy is to offer a choice for consumers.

Poor return from 10 year endowment

A retiree asked me, "Mr Tan, I took a 10 year endowment from another insurance company (ie not NTUC Income). I paid $1,200 a year. The policy originally projected a return of $14,000 on maturity. It matured recently and I received just $60 more than the $12,000 that was paid. Just $60. Is this a fair return?"

I replied "No. It is a poor return".

She asked, "Why is it so poor?"

I replied, "The insurance company paid high commission to the agent. The investment return during the past 10 years was low. After deducting expenses and the profit for their shareholders, they are only able to just return your premium back to you."

If the retiree had taken a 10 year endowment from NTUC Income, our payout would be 10% to 15% higher. We pay a modest commision to our agent, and our shareholders get only a modest rate of dividend. Most of the returns are given to our policyholders.

Advice: Insure with NTUC Income. We keep our expenses low. We distribute most of the profits to our policyholders. Our shareholders get a very small share of the profits. We are a cooperative society.

Are the stockmarkets too high?

Based on current interest rate, it is possible to justify a PE ratio of 20 times.

Here are the PE ratio of the various markets:

World Price-Earnings
                       P/E   Est. P/E
Japan (Nikkei 225)    43.93   49.64
Singapore (STI)       14.51   16.35
US (S&P500)           17.97   15.59
Indonesia (JCI)       20.27   15.93
Malaysia (KLCI)       15.78   15.91
Taiwan (TWSE)         19.97   15.12
Italy (MIB30)         15.19   14.29 
Hong Kong (HSI)       13.32   14.21
Germany (Dax)         14.94   13.95 
UK  (FTSE100)         15.43   13.37
South Korea (KOSPI)   12.45   13.34
France (CAC 40)       14.68   13.33 
Thailand (SET)        10.58   11.59

P/E is calculated on trailing 12 months net earnings (after tax) per share of component stocks.

Est P/E is calculated based on IBES earnings estimates.
    

Based on estimate PE (ie for next year), Japan and Singapore looks relatively expensive, while South Korea and Thailand looks cheap.

However, at estimated PE of 16 times, the Singapore market still looks acceptable. So, there is nothing to be concerned about.

It seems that the profit is forecasted to drop for Japan, Singapore, Hong Kong, South Korea and Thailand over the next 12 months.

P/E is calculated on trailing 12 months net earnings (after tax) per share
of component stocks. Est P/E is calculated based on IBES earnings estimates.

I

Safe Deposit Box

Many people queue for a safe deposit box provided by their bank.

Here is another option. NTUC Income has partnered with CISCO to provide a safe deposit box to our policyholders on attractive terms. Their boxes are located at Paya Lebar.

A few policyholders have taken up the offer. We interviewed 30 customers why they like the CISCO service. Here are their views:

- Longer access hours 41%
- Able to get the box immediately 21%
- CISCO branding - 15%
- Stay near to CISCO 13%
- Promotion 5%
- No fixed deposit required 5%

If you or your friend is looking for a safe deposit box, send an e-mail to edgar@income.com.sg.

Feedback: Financial Tips for the Young

E-MAIL FROM SOMEONE WHO ATTENDED MY TALK: FINANCIAL TIPS FOR THE YOUNG.

Many thank for your interesting talk on financial tip for the young . I enjoy your talk. Due to time constraint, I was not able to get some queries answered. I hope to get the answer through e-mail .

1) You mention that the combined fund charges 1% annual fee. May I know the expense ratio of combined fund?

Reply: I am not clear what is being used to compute the expense ratio. Anyway, you can look at the comparison in this webpage by Dr Money:

http://www.askdrmoney.com/Ins_ILP_SP.htm

It shows NTUC Income's expense ratio to be 1% and other funds to be 1.5% to 2.5% per annum.

2) Other than through an insurance plan, can I invest in the combined fund directly through other distributers, such as Fundsupermart, DollarDex, etc

Reply: You can only invest through our insurance plan (Flexi-Link). Our fee is quite low. You only pay a 3.5% upfront spread. If you invest a large sum during our promotion, you give you bonus unit of up to 2%. So, this reduces the upfront fee to only 1.5%. You get some life insurance cover for free. So, the Flexi-Link plan is almost as good as any unit trust.

3) You mention that the return of combined fund since 2003 have exceed the target 6% return per year. Where can I see the information on NTUC income funds, such as benchmark, annual return since inception, turnover ratio, etc.

Reply: you can get the information from this webpage: http://www.income.coop/insurance/flexilink/

4) I understand from the talk that we shall invest in a fund that offer low cost. There is an asset class like ETF exchange traded fund, where the annual charges is only 0.3%, which is lower than 1% for the combined fund. What is your comment?

Reply: Yes, it is good for you to invest in ETF. It comes with low charges.

Actually, a portion of our Singapore Equity fund is invested in ETF. So, we are reducing our annual charge for the Singapore Equity fund to about 0.6% In my view, it is easier to invest through the FlexiLink from NTUC Income.

5) You mention that an investor should be wary of muliple layer of charges when investing in unit trust. Are you referring to a feeder fund that pass the money to mother fund? How can a retail investor find out about these charges? Most of the charges of unit trust are hidden and are not transparent to investor.

Reply: Yes, most of the funds hide this fact. It is quite difficult for you to find out. I am not able to find out myself.

6) You recommended iYoung plan. If I buy iYoung at age 27, can I still remain cover after age 30. If not, what is the alternative cheap term insurance ?

Reply: I suggest that you buy our low cost term assurance now, rather than i-Young (which is intended for someone in the early 20s.

You should make a financial plan now and invest in the Ideal plan with low cost term assurance.

7) Thank you for providing your time, effort and resource to educate the public like me. I enjoyed your talk .

Reply: Please encourage your friends and colleagues to attend my educational talks. A list of talks is given in our website:
http://www.income.coop/seminar/

FAQ: Flexi Cash

1. What is this plan

Technically, it is an investment-linked plan that invests your savings in a money market fund. But to you, it may look more like a savings account that pays high interest.

But like a savings account, you can withdraw your money at any time. You are not locked in for one or two years, with a penalty for early withdrawal.

Flexi-Cash is a safe investment that pays a high rate of interest.

2. What is the expected return?

The current return on the money market is about 3.3%. After deducting 0.25% per annum for this fund, the net return to the investor is likely to be slightly more than 3%.

As the return on the money market is a floating rate, the return on this plan will also fluctuate. As interest rate is likely to increase in the near future, the return on this plan will similarly improve. You enjoy an attractive, floating rate. You are not locked in to the current rate for one year or longer.

It is possible that interest rate may come down some time in the future. The return from the fund will reduce accordingly.

3. What is the upfront spread and annual fee?

The spread is 0.25%. It is much lower than the spread for equity or bond funds, which vary from 3.5% to 5%.

During the promotion period (ie for the launch of this product), the spread is reduced to 0.1%. Yes, it is just one-tenth of 1 percent.

The annual fee is 0.25 %. It is subtracted from the inter-bank yield. You will be paid the difference, which is now about 3 %.

4. Is there any penalty on withdrawal?

There is no penalty. You can withdraw your savings at any time, based on the bid price (ie net asset value) of the money market fund.

The net asset value should be quite close to your invested capital, less the upfront spread (of only 0.1% during the promotion period), plus the interest earned on the money market (less the annual charge of 0.25%). This is almost like getting an interest rate of 3% on your savings.

5. What is the minimum amount of investment?

For an initial investment, the minimum is $5,000. For topping up
and withdrawal, the minimum is $500.

6. Are the fees subject to change?

Yes. We will give at least 30 days notice of any change. We are likely to
change the initial spread to 0.25% after the promotion period.

We will try to keep the annual fee to the very low rate of 0.25%.

We will only increase it in the future, if the fee is insufficient to meet our
operating expenses, and the interest rate on the money market
exceeds 3.5%.

Our aim is to give an net return that is attractive to our policyholders,
and higher than other types of similar investments.

7. What is the risk of losing my capital?

The risk is very small, almost negligible. The fund is invested in the
interbank market. The borrowers of the funds are the banks. A small
portion is invested in A-rated floating rate notes issued by corporate
bodies. As the rating is A or better, the risk of loss is quite small.

8. Is there any capital guarantee?

The basic product does not come with any capital guarantee.

The investor can buy a capital guarantee separately at the cost of 0.5%
per annum. By paying this cost, the investor is guaranteed that the
principal at the end of 12 months will not be lower than the principal at
the start of the guarantee period.

Effectively this reduces the return by 0.5%. So, if the return is 3%, the
net return after paying for the guarantee is 2.5%.

In my view, there is no need to buy this guarantee, as the risk is
negligible. Even if there is a loss, the amount of capital loss will be
very small.

9. Is there any insurance cover?

The basic policy provides a very nominal insurance cover.

It guarantee that in the event of death, the sum assured will not be lower
than the amount that has been invested. This means that any capital loss
(which is most unlikely) will be insured in the event of death.

If you wish to buy additional cover, we recommend that it be purchased
through a separate low cost term assurance plan.

10. How do I buy this plan?

You can come to our insurance business center (located at Bras Basah Road
and Tampoines Point). You can also see our insurance adviser.

Tentatively, the plan will be available from 1 June 2006.

Educational Talk - Financial Tips for the Young

In my educational talk, I give 3 tips to young people. They are worth at least $20,000. It could be worth as much as $150,000.

By choosing the right investment product, i.e. safe, well managed, low charges, a young person can earn up to $150,000 EXTRA over 30 years. This is the additional return, compared to investing in a low yielding investment.

The secret? Invest in a large, well-diversified, low charge fund. Invest in global equity. Invest for the long term.

I conduct a 2 hour educational talk every week. Here are the dates and venue. Just 2 hours, and you can earn $20,000 more. Or maybe, $150,000 more.

Title of talk: Financial Tips for the Young

09-05 7-9 pm Fengshan Community Club, Bedok North
13-05 2-4 pm NTUC Income Center, Bras Basah Road
25-05 7-9 pm HDB Hub, Toa Payoh (Chinese)
27-05 2-4 pm NTUC Income Center, Bras Basah Road

To attend: call 6877 3366. Bring your friend along.

My own flexible annuity

I have created my own flexible annuity.

I invest my savings in the Flexi-Link plan. It is invested in the combined fund (growth) and in Singapore equity. I may switch a portion into Global equity within two years.

I have started to make monthly withdrawal from my Flexilink. Since I am still working, I just make a token withdrawal of $100 each month. It is deducted from my Flexi-Link and credited to my bank account during the first week of each month.

This is working well. I get an e-mail each month saying that $100 is credited credited to my bank account, and x number of units are encashed. I checked my bank account (through the internet) and found the $100 has been credited.

When I retire in a few years time, I will increase the monthly withdrawal to $3,000. I may change it to a larger or smaller sum, according to my needs. It is flexible.

My investments produced a yield of about 15% per annum for the past three years. Wow!

Looking towards the future, I hope to get between 6% to 8% per annum over the long term. This is possible, based on the benchmark return on equity for the past 10, 20 and 30 years.

Lifestyle funds

Some fund managers advocate investing in lifestyle funds. For example:

- for young investors: high proportion of equities
- for older investors: high proportion of bonds

In my view, if the investment is for retirement needs, it is better to invest in equities, even for older people.

If you are now 60, the average lifespan is 20 years. If you draw down your retirement funds in monthly instalments, the average duration of your investments is more than 10 years. So, an equity fund is quite suitable.

When you reach age 70, you can consider to move some of the investments into a bond fund. At that time, you should choose the right time to make a switch. The stockmarket goes in cycles of 3 to 5 years. If you choose the right time during this cycle, you can get an attractive return.

Alternatively, you can cash out and invest in a life annuity.

Create a flexible annuity

Here is a simple way to create your own flexible annuity.

Invest your savings in a global equity fund. It should earn you between 6% to 8% per annum over the long term.

You can make a regular withdrawal of your investments, representing 6% to 10% of your principal.

Assume you invest $500,000 and you wish to withdraw 6%, ie $30,000 a year or $2,500 a month.

If your investments earn 6% or more, you capital will not deplete. In fact, it may grow after allowing for your withdrawal.

If you draw out more than the amount earned, your capital may reduce gradually. But if the excess withdrawal is small, the capital can last for a lifetime.

On death, there is a balance of the capital that can be distributed to your family.

You can have the flexibility to draw out a larger or smaller monthly sum to meet y our needs. You can also draw out an once off amount to meet medical expenses or for a vacation.

At any time, you can calculate how long your capital will last. You can make sure that it will last until you reach (say) 100 years old.

The Flexi-Link plan from NTUC Income allows you to specify a monthly withdrawal from your investments. It also allow you the change the amount.

Choose a low cost fund and earn $55,000 more!

Some equity funds charge an annual fee of 1%. Some charge 1.5% or even 2%. In some cases, the financial adviser charge a separate layer of fee (say 0.5%) in additional to the fee charged by the fund.

If you invest $100,000 for 20 years, the difference of 1% in annual fee can amount to $55,400. Here is how it works out.

Assume that the average yield on the fund is 7%.

If the net yield is 6% (ie deduct 1% fee), you will get $320,700.
If the net yield is 5% (ie deduct 2% fee), you will get $265,300.
The difference is $55,400.

Wow! That is a lot of money!

Is there a difference in the quality of fund managers?

If you invest in a large, well diversified and properly managed fund, the different funds should earn nearly the same yield over a long period. The higher fee goes to increase profits for shareholders.

So, take my advice. Choose a fund that charges an annual fee of 1% (instead of 2%).

-----------------------

Here are the figures available from the website: www.askdrmoney.com

Best ILP (single premium)
Average Expense Ratio of equity fund

NTUC Income    1.0%
Company G      1.4 %
Company P      1.5 %
Company A      1.9 %
Other insurers 1.7%-2.2%

Flexi-Cash gets good response

I posted some details of an innovative new plan, called Flexi Cash. I received 3 e-mails from readers of my blog within one day. They were interested to find our more details. Wow!

Actually, the Flexi Cash plan will only be available from 1 June 2006. But, as there is strong interest, I shall try to speed it up.

Some details will appear soon in the website www.income.coop. If you are interested, you can register your name at the website. We will come back to you as soon as the details are ready.

Tips for the Young: Educational Talks

Learn about Tips for the Young.
The tips will be worth more than $20,000
Can be as much as $150,000!

Talks will be held on:

9 May
13 May
27 May

Call 6788 3366 (Act now - it is your financial future!)

Flexi-Cash: Earn 3% or more for your savings (low risk)

NOTE: This is a preliminary announcement. This product
is targetted to be available by 1 Jun3 2006. More
details will be provided later.

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An innovate plan from NTUC Income.
Allows you to earn an attractive rate of interest.
Currently, around 3% per annum.

The interest rate will adjust according to the market.
You can earn more, as interest rate is expected to increase.
Very low risk - as the fund is invested in interbank and well rated floating rate notes.
No lock-in period - can withdraw at any time, without penalty.

Footnote:
The return will be based on the money market fund, less 0.25% p.a
Initial spread of only 0.1% (during launch promotion)
Minimum investment of $5,000

Tip for the Young: You can get $48,000 more

You can get $48,000 more by investing in a fund with low charges. So pay attention.

You should invest in a large, well diversified fund, and for the long term. This allows you get an attractive rate of return.

You should choose a fund fund that charges you 1% per annum or less. Most funds have charges that amount to 1.5% or 2% per annum. Some funds have double layer of charges that can take away 2% or more.

If your fund earns an average of 7% per annum (before charges), and the fund charge is 1%, you will get a net return of 6%. If the fund charge is 2%, you get a net return of 5%.

What is the difference?

Assume that you save $300 per month over 30 years. The total saving is $108,000.

If the net return of 6% (ie 1% charge), your total amount will be $294,000. If the net return of 5% (ie 2% charge), your total amount will be $246,000. The difference is $48,000.

You can get $48,000 more, just by choosing a low charge fund. The gross earnings in both fund should be the same, as they are large, well diversified and managed by good fund managers.

Why do some funds charge 2%? They want to make more profit for their shareholders. So they pay less to the investors.

Look at the comparison in this website:
http://www.askdrmoney.com/Ins_ILP_SP.htm

Who provies a low cost fund of 1%? NTUC Income!

Tip for the Young: This tip is worth at least $20,000

This tip is worth at least $20,000. So, pay attention.

If you save invest in an investment-linked product (ILP), you should study the distribution cost. This is the amount of your savings that is taken away from you to pay the insurance agent.

The distribution charge is not told to you directly. Instead, the insurance company tells you that 20% (say) of your savings is invested for the 1st year, 60% is invested for the second and third year and 100% from the fourth year onwards.

In the above example, a total of 160% of your annual savings (ie 19 months) is used to pay for the distribution cost during the first 3 years.

Take a look at an analysis done in this website:
http://www.askdrmoney.com/Ins_ILP_RP.htm

The distribution cost varies from 7 months (ie NTUC Income) to 19 months (for most other insurers). The difference can be up to 12 months.

NTUC Income takes away less from your savings to pay our agents. A difference of 12 months means that we are investing an additional 12 months of your savings for you, compared to other insurers.

If you save $300 a month, you will get an additional $3,600 in savings by going through NTUC Income. Assuming an average investment yield of 6% per annum for the next 30 years, the additional savings of $1,800 will accumumulate to $20,600 on maturity.

Yes, this tip is worth $20,000 to you.

Here is another valuable tip. If you have recently committed to an expensive ILP plan that takes away up to 18 months of your savings, you have the choice to terminate that plan now. As the distribution cost is being taken away from your savings over 3 years, the actual "loss" to you by terminating now, is much less than 18 months.

You can move to a better plan from NTUC Income. Send an e-mail to me at tankl@income.com.sg.

Avoid investing in Complex Structured Products

Many banks are offering various variety of complex structured products. They advertise these products aggressively - to bring out the attractive features. But the advertisments do not tell the risk and the negative aspects of these products.

Dr Money (a financial columnist who writes for The New Paper) analyses these products and presents his views in his website:

http://www.askdrmoney.com/Bank_Products_analysis1.htm

It is probably the only place where people can go to find out the facts behind these complex structured products -- (which are practically impossible for the average person to understand).

Take the advice of the a top investment guru over the past decades, Warren Buffet:

"If you can't understand it, don't buy it" -- Warren Buffett

Tips for the Young: Earn $146,000 more on your savings

If you save $300 a month for 30 years, your total saving is $108,000.

The interest that you can earn depends on how your invest your savings.

If you invest in a low risk investment, such as bank deposit, and you earn 2% per annum, you will get $148,000.

If you invest in a large, well diversified fund, with low charges, and you earn 6% per annum, you will be $294,000.

The difference is $146,000. You can get $146,000 more, just by choosing the right type of investment.

If you look at the historical record of the return on equities for the past 10, 20 or 30 years, the average return is actually much higher than 6% per annum. In my view, it is quite safe to assume an average return of 6%, provided that you choose the right fund.

What is the right fund?

- choose a large, well diversified fund (preferably $500 million or more)
- preferably, invest in global equities
- choose a fund with low charges, say 1% per annum or less
- invest for the long term, say 10 to 30 years
- choose a right time to realise your investment (if necessary, wait 1, 2 or 3 years)
- choose an investment fund that acts in the interest of the investors and not the shareholders

Attend an educational seminar conducted by NTUC Income. Visit, http://www.income.coop/seminar/

Aggressive competition in Motor Insurance

QUESTION FROM JOURNALIST
REPLY BY TAN KIN LIAN

I am writing a story based on what the MAS said last month that motor insurers need to maintain underwriting and pricing discipline.

- Is maintainng underwriting and pricing discipline a challenge for the industry?

Reply: Yes. It is a challenge. Some insurers, with a small volume of risks, do not have adequate statistics on their own claims experience. They use the premium rates charged by other insurers and even give a discount. Their premium rates may not be adequate to cover their claims and expenses, especially if they cannot manage the inflated claims. The shortfall can be as much as 30%. They will suffer a loss and will have to increase their premium rates significantly in the future.

- What has NTUC done in this area?

Reply: NTUC Income review our claim experience every six months. We use the claim experiences to revise our premium rates. We are pro-activly in managing inflated claims and can bring down the claims to a lower level, compared to our competitors. We keep our expenses low and add a modest margin. We are generally able to offer the most competitive rates, and still keep to a modest profit.

- What is NTUC's average motor premium today and is it likely to go lower?

Reply: The average premium for private cars today is $807. This is a reduction of 15% compared to the average premium of 1 year ago.

- Why is there strong competition in motor?

Reply: There is strong competition in motor insurance. Several insurers are charging premium rates below their cost of claims and expenses. The difference can be as much as 30%. This is unsustainable and unsound. They will have to revise their premium rates significantly in the future. Their policyholders will be hit.

- What is NTUC's market share in terms of premiums and vehicles?

Reply: Our market share is now about 35%.

Can a bankrupt buy an insurance policy?

QUESTION

I came across your blog recently, and found out your contact. I would like to take this opportunity to clarify some doubts about certain insurance matters.

If one is declared bankrupt, is he still eligible to purchase insurance? Or does he need to seek permission from the relevant authority (Official Assignee) before doing so?

If one purchased insurance without the permission, what are the possible consequences? e.g. in the event of claims, would his claims be confiscated?

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REPLY

When a person becomes a bankrupt in law everything he owns (including his insurance policies) becomes the property of the Official Assignee.

He cannot buy an insurance policy without the permission of the Official Assignee.

The Official Assignee can and may give permission to a Bankrupt to buy a reasonable protection policy (i.e. a Term Policy) for the benefit of the bankrupt’s family. This permission has to be given in writing.

A simpler way to address the problem is to get the spouse to buy a policy on the life of the bankrupt. In which case the policy will be owned by the spouse and not the bankrupt and the official assignee will have no say over the policy.

Why do Singaporeans save so little for their retirement?

QUESTION FROM STRAITS TIMES JOURNALIST

A new survey shows that Singaporeans might not have enough money to last them through their retirement years. The research conducted with 1,000 working adults indicated that only one in ten Singaporeans has actively saved for retirement in the last year. The study also shows that 61 per cent are seriously concerned about having too little money during retirement, while 64 per cent of Singaporeans feel they themselves should bear the financial costs of their retirement.

Why do singaporeans save so little? Are singaporeans in deep trouble for their golden years?

REPLY

Ten years ago or earlier, the contribution to the Central Provident Fund was at a high rate. Most people could rely on the CPF for their retirement. Housing prices was at a more affordable level. After paying for their HDB flat, there was sufficient savings left for retirement.

The situation changed during the recent ten years. CPF contribution was reduced. A higher proportion of the contribution was set aside for medical expenses. Repayment for housing take a major portion of the CPF savings.

Many people did not realise the need to make additional savings. The financial products available to them was not satisfactory. The saving in a traditional life insurance product did not give a good return, as a proportion of the premium has to be set aside for the insurance coverage and to pay commission to the insurance agent.

Today, consumers have a better choice.

NTUC Income has launched our Ideal plan. It is an investment-linked plan that encourages regular savings. The savings can be invested in our large, well diversified fund to earn an attractive rate of return. The return during the past three years was exceptionally good, averaging about 15% per annum.

Looking towards the future, we hope that the fund can earn an average of 5% to 7% per annum over the long term. This is not guaranteed. The average return earned over a balanced fund of equity and bond over the past ten years has been about 6% per annum.

Another advantage of our Ideal plan is the flexibility. The consumer can change the amount of regular savings based on their personal circumstances. They can increase or reduce the regular savings, or to stop savings for a short period without suffering any penalty. They can even make cash withdrawals from the plan.

Other insurance companies offer similar products. However, the key advantage of our Ideal plan is the low distribution cost. It works out to an average of 7 months of premium, compared to between 11 to 19 months for similar plans from other insurers.

More details can be found in this website: http://www.askdrmoney.com/Ins_ILP_RP.htm

Our Ideal plan is now actively purchased by consumers as a means to make additional savings for their retirement. The sale of this product has inceased significantly in the past two years.

With a more attractive product, we believe that more people will make additional savings for their retirement. Our insurance advisers are reaching out to educate them on this need.

We also invite the public to learn about insurance in our educational website: www.knowyourinsurance.com.sg

I have another suggestion.

It will be helpful if the government allow a higher amount of tax relief for people to make additional savings for their retirement. Currently, the tax relief is $5,000 per year, inclusive of CPF contributions. If the tax relief is kept at $5,000 and is separate from CPF contribution, it will encourage more people to make this additional savings.

Guess who says that NTUC Income don't pay claims?

For the past 30 years, our competitors' agents have been trained by their sales managers to tell the customers, "NTUC Income does NOT pay claims".

Is this true? Of course, NOT.

NTUC Income has paid several hundred thousand of claims over the past years, and quite promptly. Our motto is: "Prompt and Fair Settlement of Claims".

Why do these competitors' agents target NTUC Income?

The answer is simple. NTUC Income offers better terms to our customers. It is a fact. The only way to get customers to buy their expensive products (ie pay higher premium to the competitor products) is to tell a lie.

Unfortunately, many Singaporeans believe the lie. They pay a higher premium for the privilege of being served by a more expensive insurance company.

But many more Singaporeans are savvy. They ignore the lie and take their insurance with NTUC Income. We have 1,200,000 policyholders who fit into this category. They know the real facts and make the right choice.

I repaired my new car at a quality workshop

I bought a new Mercedes E240 three months ago.

Someone knocked into my car at the car park. It damaged the door. He volunteered to pay for the repair under a private settlement.

I sent it for repair at our quality workshop. It cost $1,400 to change the front passenger door and paint work the side mirror. If my car were to be sent to the distributor, it would have cost $2,700 for the same scope of work.

Although the other party is paying for the repair, I did not send my car to the distributor.

I am not worried about the potential loss of warranty. I think that the distributor cannot enforce it.

Is an equity fund appropriate for a retiree?

FROM POLICYHOLDER

I have $150,000 of CPF OA in your Growth fund. I am 61 years old and will not be needing my CPF money.

At the same time I don't know whether it is appropriate for an older person who will be retiring in 6 months time to take risk. I do have additional income from rental and interests from fixed deposits.

I am thinking of switching $20,000 at least to your global equity fund as I think that bonds are not performing well at the moment. I know that the risk is lower with your Growth fund as it is a balanced fund.

Would you advise me to remain with the Growth fund or would you advise me to switch to both Global Equity Fund and Spore Equity Fund or just Global Equity Fund which I think is more diversified.

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MY REPLY

I am 58 years old, and I keep most of my investments in the Growth Fund as well. I intend to invest for the next 20 years, and to withdraw a small sum each month after I retire.

It should be all right to invest in a fund that is largely in equity. By investing for the long term, we diversify our risk.

You can also attend my educational talk. Details of my talks are shown in this weblink: http://www.income.coop/seminar/

I think that this is a good idea to switch part of your investments into an equity fund.

A few months ago, I switched about $100,000 of my investments from the Growth Fund (which is 70% equity and 30% bond) to the Singapore Equity fund. This turned out to be a good decision at that time.

For investors who look towards the long term, I think that the Global Equity Fund may be more appropriate than the Growth Fund.

For the immediate future, there is some uncertainty about the impact of high oil prices on equities, so one has to take this into account.

Visit to Italy

I spent four days in Italy to attend a conference and also to visit Venice for a holiday. Italy is expensive. This must be due to their economic progress, since joining Europe

Thirty years ago, Italy was known to be cheap. Many people took a holiday in Italy for art, culture and to buy cheap things. How things have changed!

I had to pass through immigration in Frankfurt Germany. After that, I am allowed to move freely into Italy and back, without passing through immigration.

I hope that the countries of South East Asia can work together to simplify travel within the region.

Maybe, by working together in a larger economic zone, our countries can make better economic progress, similar to Europe.

Have adequate insurance

For the past 25 years, I have the following insurance:

$1,000,000 in personal accident cover
$500,000 in term insurance cover

Each year, I paid $800 for the personal accident insurance and $1,000 for the term insurance.

Nothing happened to me for 25 years. That's good. I do not expect to get the premium back.

I am glad that I paid the premium for the 25 years, as it provided security for my family. If something did happen, my family would have been well taken care of.

Leave something for your grandchilren

Someone suggested to me that we should leave something for our grandchildren in our will. This will make them remember us.

Another way is to name them as beneficiary in a life insurance policy. You can also take a single premium policy to give the maturity benefit to a grandchild, when the beneficiary reaches a certain age.

Pay less for your travel insurance

NTUC Income charges the lowest premium rates for
comparable benefits.

PREMIER PLAN

Benefit                  Income  Co-A  Co-X

Death/PTD                $200k  $200k  $250k
Medical Expenses         $500k  $500k  $300k
Premium (Asia - 7 days)    $41   $66    $56
Premium (Europe -7days)    $68   $80    $76

BASIC PLAN

Death/PTD                $100k  $150k  $150k
Medical Expenses         $250k  $250k  $150k
Premium (Asia - 7 days)    $29   $46    $42
Premium (Europe -7days)    $51   $70    $61

All plans pay for 100% of emergency medical evacuation
and also cover terrorism. NTUC Income has just removed
the 15% cost-sharing.

The above is the cost per person. If the diffence is
$30, a family of 5 people will have to pay $150
to the other insurer. You can save this sum by
insuring with NTUC Income.

Call 6332 3456.

ILP vs. Unit Trust – which is best?

Editor
Business Times

I refer to the article by Genevieve Cua, “What clients are not told about ILPs” (BT, April 12).

The article does a good job of pointing out the problems of unit trusts and ILPs which are sold by two life insurance companies: Aviva and Manulife. The ILPs and unit trusts offered by these two insurers are nearly identical. Yet the ILPs cost slightly more than the unit trusts.

The conclusion of the article is give by Mr Ben Fok from IPAC financial planners. He says: “My personal opinion is, if you can avoid investing in ILPs, don't invest. Just go for a unit trust.”

Is this good advice? Are unit trusts really cheaper than ILPs?

To find out, it would be useful to compare expense ratios of unit trusts vs. ILPs.

This has been done. A study recently compiled the expense ratios of both and compared them. To standardise, the study excluded bond funds and considered only equity (stock) funds.

For ILPs, the median expense ratio was 1.8 per cent. For unit trusts, it was slightly higher at 2.1 per cent. The difference is a small one.

Of equal importance is that among the 11 insurers, the median expense ratios of their ILPs ranged from a low of 1.0 per cent to a high of 2.2. The range is important since people typically don’t buy an average fund. They buy one or more funds from a single insurer.

The study found the insurers with the lowest expense ratios for ILPs are NTUC Income (1.0 per cent), GreatEastern Life (1.4 per cent) and Prudential (1.5 per cent).

Indeed there are bargains to be found among ILPs.

Source: www.AskDrMoney.com “Best ILPs -- single premium”.

Tan Kin Lian
Chief Executive Officer
NTUC Income

Reply: What clients are not told about ILPs

Editor
Business Times

I refer to the article entitled “What clients are not told about ILPs” by Genevieve Cua (BT, 12 April).

The article does a good job of highlighting a serious problem: Funds in Singapore cost too much. More than any other insurer, NTUC Income has been fighting this problem with its low-cost funds.

The article concludes with Mr Ben Fok of IPAC saying, “…if you can avoid investing in ILPs, don’t invest. Insurance is for protection, just go for a Unit Trust".

I hold a different view.

In choosing the right investment plan, the investor should consider the following:

- the risk profile of the fund
- the distribution charges
- the fund management fees
- the charges for the insurance protection (in the case of an investment-linked plan)

Many investment plans (ie unit trusts or ILPs) have high distribution charges and fund management fees which are not properly disclosed to the investor. The advisers earn a large share of these fees, and are required to disclose this fact. In spite of it, many layman continue to be confused.

There is an independent comparision of these charges in the website, www.askdrmoney.com.

NTUC Income keeps our charges at a competitive level, so that most of the returns are given back to our investors. Our charges for our ILP funds are generally lower than the unit trusts.

Our fund management fee is about 1% per annum. This fee for most similar funds, including unit trusts, is 1.5% to 2% per annum. Some financial advisers charge a separate level of advisory fee which is additional to the fund management fees at the unit trust level.

Our distribution charges are generally lower than for similar products. Our spread is 3.5%, compared to 5% for similar funds. During our sales promotion, we give a bonus units of up to 2%, which reduces the spread to 1.5%.

Our distribution charge for a regular saving plan is about one third of the cost of similar ILP offered by other insurance plans.

Our total expense ratio is among the lowest for all funds and unit trusts in the market. As the expense ratio is an annual charge, it has the most significant impact in determining the net return to the investor, for a similar risk profile of the investments.

The insurance protection embedded in our ILP plan is offered free of charge. It is funded by the margin in our modest charges.

We provide a low-cost term assurance plan to be bought separately as a rider. The premium is extremely low, and is kept level for the duration of the rider. The cost does not increase with age.

We advise long-term investors to select our combined fund, which is a large, well diversified fund of $3,800 million. It is invested in 900 good quality equity and bond invesments. It is managed by 9 top fund managers around the world. It has earned an attractive return for our investors during the past three years. The fees are among the lowest, ie 1% per annum.

We educate consumers to make the right choice. We invite them to visit our educational website, www.knowyourinsurance.com.sg

Tan Kin Lian
Chief Executive Officer
NTUC Income

Reduced special bonus for Prime Life

Several insurers (not NTUC Income) sold large numebrs of Prime Life policies about 20 years ago. They paid a low rate of annual bonus, but promises special bonus of 300%, 400% and 500% of the accunmulated bonus on the 20th, 25th and 30th year.

They were not able to meet their projection. In reality, special bonus rates were something reduced to 100%, 150%, 200% respectively.

The policyhoholders who bought these plans suffered several cuts in their expected bonus payouts.

NTUC Income refused to issue this type of policy. We prefer to pay a higher rate of annual bonus, and to keep our special bonus at 25%. Our policyholders have enjoyed much better bonus compared to Prime Life plans.

Special bonus maintained at 25%

NTUC Income pays a special bonus on maturity and death. This is computed at 25% of the accumulated bonus.

We are probably the only insurer that maintains the special bonus even in difficult times. Other insurers has cut their special bonus on several occasions in past years. Their policyholders will suffer a big cut, if their policies matured in these years. The amount of the cut can be more than 10% of the policy proceeds. That is a lot of money.

NTUC Income prefer to adjust the annual bonus to reflect changes in our investment earnings. This ensures that the adjustment applies fairly to all policyholders and is not borne by the policyholders whose policies mature in the current year.

Our policyholders have found our method to be fairer. We are also able to give a higher return to our policyholders in the past years.

Technology Fund performed well during past 3 years

The Technology Fund managed by NTUC Income started in 2001 and had two bad years.

It performed well during past 3 years (2003 to 2005), as follows:

- actual return (net of manager fee): 18.2%
- benchmark: 17.2% pa.
- outperformance: 1.0% p.a

It continued to perform well during the first quarter of 2006:

- actual return (net of manager fee) 6.4%
- benchmark's 3.4%.
- outperforamnce: 3.0%

During my educational talk for the past year, I was often asked by a participant, "Should I move out of Technology Fund? What is your advice?".

My answer was, "I also invested in the Technology Fund. I have decided to stay invested. The Fund will recover".

My view turned out to be right.

Adequate provision for motor claims

Some companies make a low provision for their outstanding claims. This gives the impression that their motor insurance is profitable. This allows them to reduce their premium rates.

Here are the claim provision for three large insurers during 2004:

NTUC Income: 101%
Company A: 60%
Company X: 72%

NTUC Income makes adequate provision for our claims. This means that we will be able to keep our competitive premium rates for a longer period.

The insurers who have inadequate provision will have to increase their premium rates in the near future.

Insure with NTUC Income, to enjoy lower premiums over the next few years.

Additional Cover for Renting a car overseas

NTUC Income is providing an extended benefit for its motor policyholders who has to drive a rented car overseas. This extension will covers the additional third party liability for death, bodily injury or damage to property over the limited cover provided by the rental car company. The additional premium charged by NTUC Income for a similar coverage is likely to be lower than the market.

This cover is for US$1 million and covers the policyholder against third party liability that exceeds the basic cover provided by the car rental company. The premium rate that is charged by NTUC Income will be 50% of the normal market rate and is available only to a policyholder who has a No Claim Discount of 20% or more.

If the policyholder does not meet the requirement, the policyholder can purchase the cover from the overseas insurer of the rental company.

Quite a hassle to file my income tax returns through internet

Many people said that it is easy to file the income tax return to IRAS through the internet. I have a different experience. It was quite difficult time for me.

Here are the problems:

- my Singpass is not accepted
- I am required to use exactly 8 character for my RAS password (no more, no less)
- it rejected my new password, bacause "it was used before".
- the website was very, very slow
- it was quite difficult to enter my income from property
- it was quite difficult to navigate.

Why is this the case? IRAS has designed a system that is convenient for them, but NOT for the taxpayer.

It is easier for me to fill a form and to fax to IRAS.

Do not rent your car to a stranger

For the last three months, we have four cases where the owner rent their car to a stranger for a certain period.

Later, the hirer disappears without a trace leaving the car owner in a lurch. The car was reported as "stolen" but the insurance policy does not cover the lost of the vehicle while it is being illegally rented out.

We suspect that the rented cars were driven across the Causeway to be sold.

We wish to warn the public that it is illegal to rent your vehicle without a proper permit and insurance coverage. Most importantly, you should not fall victim to this criminal act.

Banks charge differently from what they say

I refer to the letter from Gan Siok Bin, “Why do existing customers pay a higher 2nd-year rate?” (ST March 31)

Gan Siok Bin took a floating rate home-loan from United Overseas Bank (UOB). The loan is now in its second year and it costs 4.05 per cent. However, UOB’s advertised second year rate is only 3.5 per cent.

The 3 local banks offer identical home-loan rates and our family had a similar experience with a different bank. Our year 2 home loan rate shot up to 3.85 per cent while the quoted rate is also 3.5 per cent.

I looked into this and found there is no relation between the rates banks quote and the rates they charge. In fact, a loan officer told me, "The variable rates we tell customers does not obligate the bank in any way."

It turns out that how much you pay depends on the bank’s "board rate". Each bank has many board rates and can re-set them at any time. This determines how much a borrower must pay for a variable rate home-loan. It is independent of a bank’s advertised rates.

Larry Haverkamp