1. I have given examples of poor customer service provided by many businesses in Singapore, including banks, telephone companies and others.
I often find it difficult to access the customer service channels, and have to provide a lot of irrelevant data, before I could ask my question. They usually reply "within 4 days". Often, I do not get any reply.
2. I will now share an example of an excellent customer service provided by Tiger Brokers, which has an operation in Singapore.
3. I have recently opened an account with Tiger Brokers. As a new customer, I needed to get assistance on several issues. Here is my experience.
a) I am able to access the Feedback tab and provide my questions. It is answered within one day.
b) I can access the Live Chat tab. It is answered immediately. I know the code of the agent that attends to me.
The answers given by both channels are accurate.
4. I commend Tiger Brokers for their excellent customer service. It was possible because they have an excellent platform to handle customer service.
Tan Kin Lian