Tan Kin Lian's Blog: DBS Bank has a lazy and bad attitude.

Tuesday, September 27, 2022

DBS Bank has a lazy and bad attitude.

https://tklcloud.com/Feedback/feedback2.aspx?id=5498

15 comments:

Anonymous said...: An elderly friend of mine was sold a dubious Manulife life policy from DBS. The media got

wind of it. She called MAS about the story but was told that due to privacy and

confidentiality, they are not allowed to give details.

She called Fridec and was told the same thing. She called DBS and they gave a mouthful about

what a horrid, deplorable, and wicked old lady she was. When word got back to the elderly,

she said she was not surprised how daring DBS had become!; September 27, 2022 12:55 PM
Anonymous said...: One who were the surveys that DBS was the best bank?
Two DBS is living on the past good name!
Three DBS profits first and second. The third is customer satisfaction.; September 27, 2022 6:23 PM
Anonymous said...: When companies are judged by the results of their earnings, the only ways to achieve is to cut corners, cheat or legally steal.
The consumers are the ones that suffer.
Everything here revolves around money, money and more money.
Goh Chok Tong, we are begging you, would you please return the Swiss standard of living? Very jialat and leceh leh.; September 28, 2022 8:08 AM
Anonymous said...: The majority of humans are just too busy for social media or just plain disinterested. But

without it, not possible for the underdog to go against the Goliath! Daniel Goh is(WP) one of

the minority who is for justice, people and country. We need more people to emulate his style.; September 28, 2022 9:17 AM
Anonymous said...: An elderly friend of mine was sold a dubious Manulife life policy from DBS. The media got

wind of it. She called MAS about the story but was told that due to privacy and

confidentiality, they are not allowed to give details.

She called Fridec and was told the same thing. She called DBS and they gave a mouthful about

what a horrid, deplorable, and wicked old lady she was. When word got back to the elderly,

she said she was not surprised how daring DBS had become!

I heard from the elderly lady she did not ask the bank for the product. She said she thought that banks are only for loans and money deposits. She said she did not know such a product existed. She bought most of her insurance from a very old friend from prudential I think DBS is not telling the truth to the reporter

Why would she approach a bank and not an insurance company if she wanted insurance?

The article is not telling the whole truth.; October 18, 2022 5:54 PM
Anonymous said...: An elderly friend of mine was sold a dubious Manulife life policy from DBS. The media got

wind of it. She called MAS about the story but was told that due to privacy and

confidentiality, they are not allowed to give details.

She called Fridec and was told the same thing. She called DBS and they gave a mouthful about

what a horrid, deplorable, and wicked old lady she was. When word got back to the elderly,

she said she was not surprised how daring DBS had become!

I heard from the elderly lady she did not ask the bank for the product. She said she thought that banks are only for loans and money deposits. She said she did not know such a product existed. She bought most of her insurance from a very old friend from prudential. I think DBS is not telling the truth to the reporter

Why would she approach a bank and not an insurance company if she wanted insurance? Not many people knew that banks sell insurance.

The article is not telling the whole truth.

The policy stated Insured amount $426,000 on the cover.

On the death benefit page in between the 36 pages it stated $60,000 death amount. The elderly lady cancelled the policy as she was afraid after paying 10 years costing $600,000 DBS turn round and pay her family $426,000 as she was insured the amount.

Besides they backdated her age to make her qualify.; October 18, 2022 6:10 PM
Anonymous said...: Senile old woman. If a sales pitch target as you are insured for $426,000 and you don't have to undertake medical shows a red flag. Which insurance company wants to insure this kind of money when your age sixty-six is not far from grave anytime. This show that the amount was just to entice you in but your death benefit is only $60k hidden amongst the thick stacks of paper. This kind of outright cheating sure karma.; October 19, 2022 9:56 AM
Anonymous said...: Insurance law, “the principle of the sanctity of one’s signature has also been consistently upheld by the court, on the basis of commercial certainties. It is therefore no defence for an applicant to sign on a proposal form and later allege that he was not aware of the contents (Biggar v Rock Life Assurance Co [1902] 1 KB 516).” You may wish to refer to Clause 24.6.8 of the Insurance Law for more info (https://www.singaporelawwatch.sg/About-Singapore-Law/Commercial-Law/ch-24-insurance-law)

Why the insurance company is above the law!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!; October 20, 2022 4:24 PM
Anonymous said...: In a society that runs on quantifying everything on money, care and service standards had suffered.; October 28, 2022 5:19 AM
Anonymous said...: JEK ARK MONEY; October 29, 2022 6:34 AM
Anonymous said...: More people have come forward to the press that they have been conned by DBS Manulife.; November 30, 2022 7:30 AM
Anonymous said...: Man loses S$2,200 after his DBS debit account got ‘hijacked’, says he’s given ’empty promises’ on the resolution from bank

January 1, 2023

After another call, "They informed me that I was in charge of my own debit card and that they had closed the issue," the bank account holder said.

SINGAPORE — A member of the public has published an open letter of complaint to DBS Bank after losing over S$2,000 from his bank account to fraudulent transactions. The account holder was scheduled to receive a new debit card within seven days; however, when the given period came, it went with no updates.

“My bank account was hijacked, and there was an unauthorised transaction carried out to Korean Style Clothes Ba Ng,” the account holder wrote on Facebook group Complaint Singapore on Saturday (Dec 31). On Dec 8, 2022, I was defrauded of S$2,263.72. I contacted DBS Bank to let them know and was told by ‘Herfie’ that DBS would be looking into it and would be returning my money as well as deactivating my debit card,” he noted. When the said date came, and the money didn’t arrive, the bank client called Herfie, who “continued to give empty promises” that the money would be returned within another week.

When he initially called Herfie, he discovered that the report submission didn’t even go through, so another case ticket was raised. “He promised that I will be getting my money back before Dec 22.”

After another call on Dec 30, the account holder was advised to file a police report. “They informed me that I was in charge of my own debit card and that they had closed the issue.”

The account holder filed a police report on the same day but was told by the officers that “since this is an unauthorised transaction, they will not be able to open an investigation on the case.”

“There are undoubtedly thousands of instances of online scamming and bank hacking; therefore, I’m confident that this is not the first issue that DBS Bank has dealt with. It is such a disgrace that such a big bank in Singapore is unable to protect the bank accounts of their users from such scams,” wrote the concerned individual.

“S$2000 is a significant quantity of money; for some people, it might even provide their entire family’s food on the table for several months. Imagine all of that money disappearing in a matter of seconds due to the bank’s inability to shield its customers from such internet fraudsters. This is simply unacceptable. This situation is even more outrageous given the bank has repeatedly broken its promises to me.”; January 03, 2023 1:01 AM
Anonymous said...: He added that he took great caution when handling his confidential bank information. “In order to prevent this from happening to more Singaporeans, I implore the bank and the Singapore Police Force to take better action rather than only alerting people about scams and how to spot potential con artists.”

Netizens advised the account holder to visit the branch and file a dispute form on top of calling the hotline. Meanwhile, others wondered how a debit card transaction pushed through without a one-time password.

The account holder confirmed that he didn’t receive an OTP or any notifications from the bank regarding the transaction. It appears that others have experienced similar cases of unauthorised transactions.; January 03, 2023 1:01 AM
Anonymous said...: Ay, why you so happy?

DBS Goliath had shown its true color again. Thats why.

Perhaps they should stop cutting costs by hiring cheap and taking away ATMS and closing bank branches.; March 30, 2023 5:45 AM
Anonymous said...: 这个国家保护银行和金融机构而不是人民和客户。当有人将错误行为的注意力带到 M.A.S. 他们的答复是调查，如果有任何行动都是私下进行的，我们不确定是否有隐瞒？; April 18, 2023 3:14 PM