Sunday, April 17, 2005

Abusive customers

In recent years, an increasing proportion of customers are getting to be impatient, rude, abusive, demanding and unreasonable. Some employees do not want to work in the frontline to face customers.

This situation appears to happen in other countries as well. Recently, I was in Healthrow Airport. I saw a sign at the Information Desk. It goes along this line:

"Our customer service officers will do their best to serve you. Please do not abuse them. It is our duty to protect our employees. We will take legal action against any customer who harrass our employees".
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2 comments:

Angela Lau. said...

i agree there are abusive customers.

but in singapore, service standards haven been very impressive. the reason why alot of people lose their patience at frontline staff is because the frontline staff are:

1) not professional at all. so they dont know their work well enough to serve customer

2) just rude in general. i have alrady lost count at the amount of ABUSIVE STAFF i have met that i already GIVE UP on losing my temper or patience at them

3) stupid? im sorry to sound pompous but alot of those frontline staff are just plain brainless. they answer u with answers that either do not answer my question or they absolutely wanna piss me off.

August 02, 2005 11:39 PM
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November 26, 2020 5:10 PM

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