Tan Kin Lian's Blog: Mio TV

Saturday, August 28, 2010

Mio TV

ORIGINALLY POSTED IN DECEMBER 2009

My friend has a Mio TV. He found it to be rather unsatisfactory. It took a long time to get started. He also has a Starhub cable TV, which was quite easy to use.

He said that he needed two set top boxes (for Mio and Starhub) and two separate TVs (as it s not possible for his TV to receive signals from both set top boxes.

I wonder what is the experience of other Mio TV users? Is it convenient to use? Is t fast to get started?

18 comments:

Anonymous said...: I stay in a landed property and Starhub wanted to charge a substantial amount to have it connected. So I waited and waited since last year for Mia TV connection as my area was not under their coverage. At first Singtel promised 1st quarter 2009 my area would be connected. But till now my area is still not connected. Sometime in April 2009 starhub waived connection fees for landed properties, so I have Starhub cable TV now.; December 22, 2009 7:01 PM
Lemizeraq said...: I was given Mio cable free to use for 3 months and I didn't even want the person to install it as I already have one set up box so I didn't want another.

I watch premier league and after next year, I won't watch it after the rights is with Singtel.

Lemizeraq; December 22, 2009 8:25 PM
Anonymous said...: I have used MIO TV and one advantage is to be able to watch EPL football.Except for free to air, most other programs require payment to view. The other is that the connection from the modem to the set top box can be done wirelessly through an intranet adapter fitted to each power point. The volume of MIO TV is low and to view you have to turn up the volume higher.; December 22, 2009 9:44 PM
Michael Lim said...: Mio content is still lacking when compared against Starhub, one example NatGeo, Discovery, Animal Planet. But if obtaining these contents means they have to outbid the competitor resulting in a price increase, then I am not in favor.; December 22, 2009 10:13 PM
klresidences said...: I have been subscribing MIO Home pack for my home since Jan this year and at the same time I have a Starhub subscription. Basically I use them differently. When I want to watch movies, I switch to MIO TV as my plan includes unlimited free video on demand. When I want to watch Discovery, Nat Geo, History, CNN, BBC, CNBC, or Bloomberg Channels, then I switch on to Starhub. With a Logitech universal remote control, I reduce the number of remote control from 4 to 1. I have no complaint on the quality of MIO movies.; December 22, 2009 10:25 PM
Anonymous said...: Hi all,

I have starhub and mio TV. I have no problem with both. My mio TV starts up as fast as I switch on. Also, I have only one TV receiving both starhub and Mio.

I am most satisfied with the technician (from Mio) that set everything up. I have been using Mio since march this year. It is definitely ok for me.

Personally, I think mio TV content cannot compares to that of starhub. I personally like starhub's history channel, national geographic and discovery channel.; December 22, 2009 10:53 PM
Anonymous said...: it is slow but after a while, i get use to it.; December 24, 2009 4:07 PM
Anonymous said...: this is most frustrated service from Sing Tel so call MIO TV I been using its for 4 mth and often hang up , On 1 march its blown up till now its not working at all ..the only service Singtel provide me and my family is sign ' X 'at my tv screen; March 09, 2010 11:28 PM
Anonymous said...: my sis just signed up for it.. and guess what, since it is some kind of internet tv, i encountered many problems with it... problems like image freeze and blackout screen.. modem is sensitive to additional lan cable linking to console system..
i try to play online with my ps3 and something went wrong..; April 12, 2010 5:30 PM
Ravi Virmani said...: Mio is not able to deliver on the promise of showing football channel. So i have to now go to another channel and loose the early bird discount. On Day one of w.cup 8 pm to 3.00 am I was with the help desk. today i hear new problems which were never checked by the technical people. So now Singtel has to compensate me ( not just waive off) for missing two days of missing world cup and paying extra to another channel. If not, then i guess let the consumer court decide what is fair. I was told on Day one there is a server issue at the back end. Today the line signal is not strong. So in the interim two days, no body considered it necessary to investigate the root cause of the problem caused on Day One. The help desk makes you wait for immensely long periods. (check the log) . If Singtel is unable to deliver on the promise, and incite me to sign in for the early bird, and not deliver, then who should be responsible for the extra expense of the football fan? Does waiving subscription for non-delivery of service enough? Did Singtel have the right to take away two days of world cup experience from me? In between the two days, why a thorough technical root cause analysis not done? Should the customer suffer for the same ? i want some answers within 24 hours please . Ravi Virmani; June 14, 2010 11:34 PM
Blow Fish said...: I have been Singtel's MioTV subscriber for over 1 year. When they were marketing the Mio last year, the sales person (a Filipina) told me that it was free (with my landline, mobile internet sub), and I could cancel after 12 months with no penalties. She LIED.

After 12 months (of more grief and constant hanging), Singtel told me it was cheaper for me to hold on to MioTV as I had to pay a penalty to unsubscribe.

When I insists on unsubscribing, they told me it would cost me over S$ 250 !!

Singtel should be embarrassed to continue to "rip off" and "lie" to customers.

For any prospecting new customers, don't get by Singtel's hard-sales tactics. I am not the only complaining about their BAD service. When another friend brought this up at a recent gathering, 6 out of 9 Mio subscribers agreed that Singtel's MioTV was "rubbish".; July 03, 2010 10:32 PM
Unknown said...: I had mio TV installed at my flat 3 days ago because Star Cricket is switching form Starhub to mio. Was shocked to find out that you can not record programmes from the basic mio TV set-top box, you have to rent a special DVR box at rental of $10+ per month. this is a real rip-off cos customers often want to record programmes to view at a convenient time or to see it again. Starhub's basic set-top box can be connected to a DVD recorder but not Singtel's, this really sux !!; July 07, 2010 3:43 PM
Justice Seeker said...: I had a bad experience with a Singtel Mio sales person recently too. I blogged about it on my blog. Its just despicable the way they go about their sales. I nearly got conned.

www.caveat-emptor-singapore.blogspot.com; August 12, 2010 10:07 PM
Luxury Bargains said...: I have Mio TV for a year or so. Initially in 2009, there was no interference in the channel viewings. However, I only watched a movie then as the channels offered in Mio TV is really limited and very boring. When the Sports Channels are tranferred to Singtel, I had no choice but to start watching Mio TV again. Problems started to gush in:

1. You cannot switch off the set-up box, else be prepared to spend 5-10mins resetting each time.

2. The images freeze and screen black out ALL THE TIME. I haven't watched a full clear 3 mins of Mio TV til now.

3. Technical Support lacks customer touch. Seems that they are used to complaints. Everyone over the line spoke monotonously with no empathy for us who basically pay their wages.

4. Technicians dropped by twice and nothing is solved. I wasn't home on both occasions and the technican simply left telling my maid "All ok now". No it is not. Image froze the moment I switch on the TV.

So what's now for me? ANOTHER technician is coming again for the 3rd time. This time, I'm going to make sure I am home and I can prove to him that nothing can be done to salvage. Yes, I am already condemning the situation even before the technician is here. This is the confidence level I get from Singtel. The BIGGEST MISTAKE is to sign up for Mio TV!

I was thinking, if all Sports TV subscriber were to contribute $2 to Starhub when they were bidding for the sports coverage, we might all be watching flawless, non-interrupted and smooth matches on TV now.; August 28, 2010 11:18 PM
StocksKeeper said...: i only subscribe to starhub cable tv currently. although i am a fan of EPL, i rather not switch to mio tv and be a carrot! both starhub and singtel are partially owned by same shareholder if i'm not wrong, you can go try to find out. it is like paying either to left or right pocket. anyway i can still watch my EPL online and with no freezed pictures! haha... mio tv is still using the existing telephone line right? what's the capacity of such phone line? really able to support the demand of live video transmitting? is the picture freeze issue due to this? me not IT guy but i do know how to spend my money wisely, instead of funding others' salaries. :); August 29, 2010 2:54 AM
Justice Seeker said...: Hi eJim, cable is theoretically faster, but practically, it gets slowed down by your neighbors because it's a shared access. Phone lines is dedicated access and doesn't get slowed down if your neighbors are intensely downloading.

Mio needs a minimum of 6 MPS and when one subscribes to Mio, you would already be given that speed as a minimum. Think you can ask to go even higher, maybe 15 MPS.

See my blog for more complains of Mio and other scams and consumer issues in Singapore.

Caveat-emptor-Singapore.blogspot.com; August 29, 2010 8:50 PM
StocksKeeper said...: Hi Justice Seeker, thanks for the info. Glad I am still with Singnet for my internet access. however I still don't see the need to switch to mio tv. :); August 30, 2010 9:02 AM
Justice Seeker said...: To be fair, here's two letters published in the Straits Times praising Singtel Mio.

http://www.facebook.com/l.php?u=http%3A%2F%2Fcaveat-emptor-singapore.blogspot.com%2F2010%2F09%2Fpraises-for-singtel-mio.html&h=15a3b; September 04, 2010 5:58 PM