Thursday, December 21, 2017

Rejected travel insurance claim

The travel insurance policies sold many years ago were quite straight forward. The travel insurance policy sold today can be quite complicated. What you expect to be covered may not be covered.

Do read the policy document carefully and decide if you really want to buy the travel insurance.

A policyholder made a claim for the cancellation of the flight. He was told that the policy does not pay for cancellation made by the airline.

Quote:

Section 4 – Trip disruption
What we do not pay
12. Claims that result from flights being cancelled due to any fault on the part of the airline such as aircrew rotation, rescheduled flights or operational requirements, or mechanical breakdown of the airplane in which you have a pre-booked flight.

We regret to inform you that if you have missed your flight due to any fault on the part of the airline (for whatever reason be it operational requirements) will not be covered under your Travel Insurance.
Unquote:

Here is the link to the policy document. I find it quite difficult to understand the coverage and the exclusion.
https://www.income.com.sg/forms/policy-conditions/travel.aspx?ext=.pdf





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