Tuesday, August 06, 2019

Improve customer service

We need to improve customer service in Singapore.

Many organizations provide bad customer service, as follows:

a) They take a long time to respond to customers
b) They make it difficult for customers to contact them by e-mail. The customers have to use their call centers, which is very difficult to get through to talk to a person.
c) They refuse to call customers by telephone

What can we do to improve customer service? Let me share my suggestion.

https://tklcloud.com/Feedback/feedback2.aspx?id=1788

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