Thursday, December 17, 2015

Set aside savings for specific needs

Mr. Tan
What are your views about planning for the expenses set out in this article?
http://blog.moneysmart.sg/…/5-retirement-expenses-singapor…/
Is it necessary to include these items in the financial planning? How much should be set aside for each item?
REPLY
I do not recommend setting aside a specific amount of savings for each item.
I advise people to make adequate savings to cover all contingencies, including retirement and unemployment.
My approach is explained in this talk.
http://c-onyx.com/page/2363

Singaporeans are not hungry enough

John is the IT manager of a large Temasek linked company.

John - It is difficult to find Singaporeans to do IT work. They are not hungry enough. The foreigners from China and India are prepare to work hard, but not the Singaporeans. At 5 pm, they go home.

TKL - When I was in Sydney, most people go home at 5 pm. They do not need to stay back in the office after 5 pm. They do have a family and other activities to attend to.

John - I am referring to Singaporeans who have just joined us. They need to work hard for one year or two to get the knowledge and experience. If they are not willing to do so, they will never get the competence.

TKL - If you are referring to male graduates, they are likely to be quite old by the time they join you, maybe 26 to 28 years old. If they have to spend another 1 or 2 years to get the working knowledge, they will soon be hitting 30. The problem in Singapore is our full time national service, which takes away 2 1/2 years of their life (including waiting time to be called up) and university which takes another 3 or 4 years.

John - Oh. I did not see it from that angle.


Use of personal e-mail should be allowed

There is a rule in the US government that all officials should use their official email, rather than personal email.
This rule seems to apply also to many commercial companies. I presume that the purpose is to allow the organization to check on what the employee is doing. But why is it necessary?
Many government agencies and commercial companies in Singapore also follows this practice.
I find this rule to be inappropriate. I use my personal email address for personal and business purpose. Instead of talking to someone over the telephone, I send an email. Why should I have to use the official email address?
If it comes to a business deal when a record is required, we will probably use a signed document anyway, and send by PDF.

MAS Balanced Score Card

Here is the opening section of the MAS regulation on the Balanced Score Card. Frankly, I do not understand what it meant. I expect MAS to use simple and clear English in their guidelines, rather than confuse the public with this kind of language.

1 These Guidelines are issued pursuant to section 64 of the Financial Advisers Act (Cap. 110) [“FAA”]. They apply to all licensed financial advisers and exempt financial advisers, other than a financial adviser in respect of the activities, recommendations or transactions set out under regulation 34A of the Financial Advisers Regulations [“FAR”].

2 The Notice on Requirements for the Balanced Scorecard Framework and Independent Sales Audit Unit [FAA-Nxx] (“the Notice”) sets out the requirements for the Independent Sales Audit Unit and the design and operation of the balanced scorecard framework which financial advisers shall put in place in their remuneration structures for their representatives and supervisors. These Guidelines are intended to provide general guidance on some of the requirements in the Notice, such as the posttransaction checks and classification of infractions by the Independent Sales Audit Unit. In addition, these Guidelines set out the measures to be applied to existing and newly recruited representatives and supervisors who have been assigned a balanced scorecard grade E, as well as obtaining and sharing of information on the representatives’ and supervisors’ balanced scorecard grades during reference checks. The Guidelines also set out the Authority’s expectation for financial advisers to conduct pre-transaction checks to minimise the impact of the balanced scorecard framework on representatives and supervisors. The Authority may rely on a financial adviser’s failure to comply with these Guidelines to establish or negate any liability in question in relation to any proceeding under the Notice.

3 These Guidelines should be read in conjunction with the provisions of the FAA, the FAR, as well written directions, notices, codes and other guidelines that the Authority may issue from time to time.  

Wednesday, December 16, 2015

MAS Balanced Score Card

John Thor Wu asked:

Mr. Tan, what's your view on the latest Balanced Score Card implemented to so called improve the insurance sector?
My view is that MAS is wasting so much monies to achieve so little things...when they can actually use that monies to make sure consumers don't, in the first place, buy EXPENSIVE insurance related products.
But maybe they scared that many insurance agents will leave and unemployment level shoot up. The very true is with the implementation of the BSC, insurance agents will CONTINUE to sell THOSE super expensive products because they will have their way to protect themselves and at the same time consumers continue to waste their monies....
Insurance is not all useless but consumers need to either find the right agents, or educate themselves, plus MAS to filter out those products that do NOT meet the criteria in term of costs (e.g CPF-IS scheme).

REPLY
I am not familiar with the Balanced Score Card. I am not able to comment on its goals and its effectiveness in achieving the goals. I usually prefer to identify the root of the problem and find the right way to address it, rather than to adopt an approach that sounds good on paper, but is not clear to most people. 

My approach towards providing insurance protection and long term savings for consumers is:
a) Get insurance companies to offer products that are suitable for consumers and ensure that the premiums are charged fairly.
b) Make it possible for the agents to make a living by selling these products, e.g. to reduce the time taken to sell the products, so they can earn enough on the modest commissions that the customers can afford
c) High net worth individuals who need special financial advice should be encouraged to approach experienced and qualified advisers and to pay a fee.

I will give my comments on the MAS balanced score card approach when I learn more about it.

Tuesday, December 15, 2015

Private condo available for rental

This private condo in Upper Thomson Road is available from 1 March 2016 at a reasonable rental. It is close to some popular schools.

The house in Oxley Road

Should Mr. LKY house in Oxley Road be kept as a national monument or be demolished? Give your views here. After 10 votes are received, we can view the results.

An intelligent dog




My friend in Romax Farm in Malacca kept more than 10 dogs in the farm. One dog is called Fox. She gave birth to a puppy but it was killed by one of the dogs.
One day, while pregnant again, she disappeared from the farm on a stormy night. My friend presumed that she had run away.
Fox returned back a few days later looking for food, but must have given birth at another place.
One night, my friend followed Fox back after her dinner. They found that she had a litter of four puppies in another farm. She must have felt that her puppies would be safe there.
Fox returned to Romax farm every day for her meal. Sometimes, she took back some spare meat to feed her puppies.
I saw Fox. She was intelligent and friendly.

Sunday, December 13, 2015

Wild animals also have families



A farmer told me of an incident in his farm that is quite sad.
He plants fruits and vegetables and keeps out the wild animals with a fence. One day, a wild boar tore open the fence and destroyed his plants. This occurred for a few days.
He finally laid a trap for the boar and caught it. it was a female boar. He sold her to a nearby restaurant which sells wild boar meet.
A few days later, his farm was visited by three piglets looking for their mother. He was so sad to see this piglets.
He would normally not hunt the wild animals, but it this case, the boar was destroying his plants.

Elderly people should stay on Medishield Life



Hi Mr Tan, do you think it is necessary to buy an integrated shield plan to get better healthcare (private hospitals) as opposed to just relying on Medishield Life?

REPLY
This is not necessary, especially for older people.

I wish to share the experience of an elderly lady. She was encouraged by the agent to convert from a basic plan to a A plan that covers treatment in a private hospital.

She was diagnosed for colon cancer after a year. As she had an A plan, she was advised to go to a private hospital. She incurred a bill of $300,000.

The insurance company rejected her claim, as she did not disclose that she had diabetes at the time of upgrading. She said that the agent did not ask her about this condition. She was not educated in English and relied entirely on the agent to handle the upgrading.

The insurance company finally offered to pay $80,000 for her treatment. This was probably the amount that would have been paid under Medishield Life.

If she had remained on Medishield Life, she would have been fully covered (except for the co-insurance). By upgrading to the A plan, she had incurred a large bill that was not covered.

When a person is elderly, they are likely to have a chronic condition, such as diabetes or high blood pressure or high cholesterol. They may not be aware about it or may not be aware that it has to be declared. It is risky to upgrade a Shield plan at an advanced age.

Wednesday, December 09, 2015

Easy to vote with google or facebook sign in

You only need to register once for the Wisdom of the Crowd website. If you wish to vote at any time, and you cannot remember your password, just click on the Facebook or Google sign in, and you will are ready to vote. It is convenient and easy.

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Voting results - Wisdom of the Crowd


The Wisdom of the Crowd website has a new look. More people are now voting on the issues, as shown here.

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You can vote on the issues and get a free copy of the e-book "Financial Planning for Young People" (usual price $6) after you submit 5 votes.

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Tuesday, December 08, 2015

Like a gold rush


COMMENT POSTED IN MY BLOG

Read this article below about why people are joining the life insurance industry like GOLD RUSH. https://sg.finance.yahoo.com/…/ever-wondered-insurance-agen…

After reading the article I hope that the public will understand why graduates, doctors ,dentist, engineers and accountants, conmen and women join the industry. Is it because these people want to help you poor clueless people out there to make you rich, to have more money when you retire; to be adequately insured?

The answer is NO< NO NO. to make themselves rich and this is the industry where they can cheat you and con you LEGALLY without being noticed and caught. Why? their accomplice, the insurance companies need the money from you too to invest for their senior managers to have humongous salary. What about the regulator? (Rude remarks deleted)  they cannot see even when a crime is committed infront of them.

Vote now and get your free copy of "Financial Planning For Young People"

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More productive to arrange an open house

My friend in Sydney told me that he is selling his house. He appointed a property agent. The agent put up a listing in their company website. The listing was quite impressive.

The agent arranged for 2 open house events. At each event, about 5 prospective buyers are visiting.

This seemed to be quite productive. The owner only needs to be interrupted twice for many buyers to view the house.

When I looked for a tenant to view my vacant property, the agent had to make individual visits to show one prospective tenant at a time.

Monday, December 07, 2015

Financial Planning for Young People - free copy

Financial Planning for Young People is my most popular e-book. It sells from $6 from my website (www.c-pearl.com/shop).

You can win a FREE copy of this e-book by submitting your vote on 5 or more issues in the Wisdom of the Crowd website.

Register here: http://wisdomofthecrowd.sg/Register.aspx

After registration, you can click on "Vote Now" to see a list of issues that you can vote on. You will be given the "For" and "Against" reasons on each issue. Select your vote and click the "Submit" button.




Implications of "nationalizing" the public transport system

The government is going to "nationalize" or "de-privatize" the public transport system. They have not made a specific announcement, but they have already awarded two operating contracts to foreign operators to operate two batch of new bus services.

There is now "insider information" that they will be buying the fixed assets, i.e. buses and trains, from the two operators and will tender out the operation of the bus and train services that they are "taking back" from SMRT and SBS.

How will this impact the commuters?

Nationalize model
Under the nationalized model, the Land Transport Authority will decide on the planning of the services and the fare structure. They will tender out the operations of the bus and train services to the operators on a term contract of presumably five years.

The operator who wins the contracts will be assured of a guaranteed fee to run the service. They have to pay the wages, fuel, maintenance and other operating expenses. Presumably, the operating contract will allow for adjustment in the operating fees to take care of changes in wages and fuel prices. Most importantly, the operator will not have to worry about the revenue and the fare structure.

Under this model, the government will plan the services based on the demand. They will fix the fares based on what their judgement of what the commuters will find to be "affordable". They may fix the fares lower than the actual cost to encourage more people to take public transport.

But, they will not want to underprice the fares, as it might make the other forms of transport to be not feasible. They will also have to address the issue on the nature of taxis - are they private or public transport?

How is it different from the privatized model
Under the current privatized model, the LTA face difficulties in dealing with the transport operators.

The LTA may want the operators to run more services, but the operators have to look at their bottom line and will be reluctant to run additional buses or trains where the marginal cost is not met, i.e. these additional capacity will be unprofitable. The focus on profits will complicate the planning of the services.

The "conflict of interest" will be removed under the nationalized model.

Challenges for the LTA
 The LTA will face the firing line in the future when the public demand for more bus and train services. They will approach their MP, who will bring their request to the LTA or raise them in Parliament.

LTA will need to build the ability to plan the services based on actual demand, and to deal with requests that are not economically justified. They have to learn how to balance between the budgetary cost and the demand for quality service.

Can LTA raise to this challenge? They have to build the ability to handle the new challenge. They need a new way to interact with the people who are affected. They have to listen to their concerns and build the trust that these concerns have been fairly addressed when the final decisions are taken.


Bad customer service - DBS

I went to deposit a cheque at the DBS quick check deposit machine in Midview City. The screen said, "temporary out of order". There was a sign - customer service 1800 111 1111.

I called that number. I had to go through 10 irrelevant messages before giving up. Why can't DBS just allow me to speak to someone to report that the machine is out of order, or to tell me when it will be ready? One hour later, I went to the machine again. It was still out of order.

I know that machines fail from time to time. But what annoys me is the inconsiderate call center system. They should, for such cases, allow the customer to talk directly to a person - rather than make them waste so much time listening to irrelevant messages.




We need a white paper to discuss the de-privatization of public transport

The government should issue a white paper to discuss how they proposed to "de-privatize the public transport system". This white paper should be discussed in Parliament and in the media. The people have a right to give their say on this important move.

The public transport operators will have to be compensated a few billion dollars for the trains, buses and the rail network. How will this sum be determined? Will the price be fair to the tax payers?

How will the future operations be handled. From my reading of news reports, it seemed that the bus and train services will be tendered out to private operators based on a performance contract. This strategy seem to follow the model of London Transport.

Surely, such an important issue must be discussed in the public domain? Will it improve the public transport service? Will fares be increased? Will public transport be subsidized?

Sunday, December 06, 2015

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