Friday, April 23, 2021

Take ownership of the problem

It is bad for one agency to push the customer to another agency and the other agency to push the customer back.

1 comment:

Anonymous said...

I ran a small business. Coin depositing machine at DBS kept spitting out coins onto another tray. Kept taking coins from the tray and put them back into the counting tray. Gave up. On screen of machine stated to collect the foreign coins. It was not foreign coins. It was all one type $1 coin. Realised that the machine only took in the bigger $1 coin, but not the smaller $1 coin.

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