Saturday, October 16, 2010

Drop in sale of private properties

THE cooling measures are leaving their mark on the property market - and the latest developer sales data for the month of September seems to underline that.


After the cooling measures were announced on Aug 30, the number of private homes sold by developers fell 27.6 per cent month on month to 911 units in September. BT's analysis also showed that at least 60 units were returned to developers in September, compared with nearly 30 units in August.


Read after 6 pm


Taking a bus - SG Bus Timing

I had to take a bus from the stop outside NTUC Income Center to Cricket Club. I find the signs at the bus stop quite confusing. I went up the first bus that is heading the right direction. It turned out to be the wrong bus. I stopped outside Clifford Pier. It was a long walk to the Cricket Club. This is the confusing state of the bus services in Singapore.

I found an application in my Android phone called SG Bus Timing. It has a useful feature that allow you to locate a bus stop along a road. I searched for Bras Basah and located the stop at NTUC Income Center. I also searched for Connaught Drive and located a stop near it. The matching numbers were 131 and 167. The application also show the time of arrival of the next bus.

The useful feature of this application is the ease of locating the nearest bus stop along a road and the bus services that use this stop.

Tan Kin Lian

Friday, October 15, 2010

Excessive charges

Are you angry at the excessive charges levied by corporations for incidental services? Do you feel; that they holding the consumers to ransom? Read this article.
http://tankinlian.com/admin/file.aspx?id=241

Take part in this survey.

Here are some consumer views on the excessive charges made by corporations.
http://tankinlian.com/admin/file.aspx?id=244

Google Driverless Car

I am fascinated with the Google project to develop a driver-less car. It uses technology to drive the car and is safer than being driven by a person. I believe that there is big potential for this driver-less car to be used like a taxi.

Imagine, You use a mobile phone to book for a driver-less car nearby. It comes to your location. You enter the place you want to go. It brings you there. The car is then available to be used by another commuter.

Read more about this project.

Watch this video

Google observes the law on road driving.

Banks banned from selling credit insurance

Read this article
http://www.bloomberg.com/news/2010-10-14/u-k-antitrust-regulator-to-ban-banks-from-selling-most-credit-insurance.html

The banks are banned from selling the credit insurance on the grounds that they are offering an over-priced product that is unfair to consumers. The ban is to ensure that the consumer can get products at the best market rate by shopping around.

When will this type of protection come to consumers in Singapore?

Gmail and multiple inboxes

I use Gmail to receive and send out my e-mail. I have two other mailboxes under SMU (where I teach as an adjunct professor) and in my corporate website (www.tankinlian.com). In the past, I often forget to log into the other inboxes to retrieve my e-mail.

Recently, I configured Gmail to retrieve my e-mails from these other inboxes. It was quite easy. Now, all my e-mails are retrieved from the three inboxes automatically. I am able to respond to all e-mails promptly. For those who are still logging to multiple inboxes, you should consider this approach.

Some people told me that they maintain a separate inbox to receive their junk mail. But they have the risk of over-looking to reply to genuine e-mails sent to these mailboxes. I prefer to retrieve all my e-mails daily and to delete the junk mails. GMail has a way of identifying most of these junk mail and transfer them to the spam box.

Tan Kin Lian

Currency linked investments - AVOID

I received an e-mail from my bank about this investment. I wish to advise investors to avoid all types of currency linked investments. Please read my FAQ on currency linked investments in www.tankinlian.com/ask.aspx (search for Dual Currency Investment).


-----------------------------------------------------------------------------------------------------------------------------------------

Currency Linked Investment

ENJOY POTENTIAL RETURNS OF UP TO 8.8% P.A.*

* Only applicable to the following AUD currency pairs: AUD-SGD, AUD-USD and AUD-NZD for 2-week and 1-month tenors. 8.8% p.a. is based on an AUD-USD currency pair with 2-week tenor.

This is valid from now till 22 October 2010. To find out more, please contact your Treasures Relationship Manager or 

Ask Mr. Tan

I have written my articles and FAQs about insurance and investments and posted them in the "Ask Mr. Tan" section of my website (www.tankinlian.com). You can click on the tab "Ask Mr. Tan" on the right panel of this blog to go into this section. You can search for an article using a keyword, e.g. "benefit illustration" and see the articles that have this keyword in the title or description.

Do search for these articles and read them, for your own future well-being. Do not waste your hard earned savings on bad financial products, including life insurance products that take away too much of your savings.

Huge profits of life insurance companies

Someone who worked inside a large life insurance company operating in many Asian countries told me, "Mr. Tan, do you know how much profits a life insurance company makes in each of the various countries? It is a lot of money. So many tens or hundred of millions each year. This is why they can afford to pay so much upfront money to tie up with banks to sell their insurance policies, or to buy over other life insurance companies! ". He also told me that Singapore is one of the more profitable countries for the insurance company!

I am aware that the life insurance companies are very profitable, because they take away so much of the future savings of the policyholders - while the regulators are asleep.

Just imagine! If the accumulated savings for a policyholder is $500,000 and $200,000 is taken away from this policyholder, especially in an investment-linked policy (just look for the "effect of deduction" in the benefit illustration) and you will know how profitable the insurance company can be. If the insurance company sell 100,000 policies, the profit from these policies (including the portion shared with the agents) would amount to $2,000,000.00 over 25 or 35 years. Remember, the profits of the insurance company comes from the policyholders who became that much poorer by putting a blind trust in their brand name!

Learn about the benefit illustration here:
Participating policy
Invesment linked policy

If you want to learn a better way to safeguard your own financial feature, read my book on financial planning. It could save you up to $200,000 over a lifetime!

Tan Kin Lian

Half truths about Life Insurance (3)

Agents use half truths to get their friends to buy a life insurance policy. Here are some of the half truths that they give.

For a long time, I thought that it was the agent who learned how to mislead their friends. After talking to many undergraduates, I now suspect that they (the undergraduate who sell the policies) were not aware about the truth of life insurance. They were taught to tell the half truths by their agency managers. They (the new agent) thought that they were giving good advice to their friends, but they did not realize that the actual truths was quite far away from what they were saying.

I hope that the new agents will read my book on financial planning or attend my talk. Then, they can decide if they still wish to sell the policies that take away so much money from their friend's future savings. If they do not wish to harm their friend's future, the agent should consider taking another occupation.

Tan Kin Lian

Preparing for the General Election

Read this portal for up-to-date information about the  preparations for the general election and the issues that will be raised.
Singapore General Election Portal

Donate to philantrophy

A senior accountant in Indonesia asked me this question, "Mr. Tan, why does Mr. Lee wish to continue to draw a big salary in Singapore? Does he need the money? Surely his family is already well off?". I was not able to answer this question. That was before I learned that Warren Buffett had pledged to donate his wealth to philantrophy. Maybe, Mr. Lee will do the same?

Thursday, October 14, 2010

How to produce billionaires

It is easy to produce billionaires. Singapore has shown how it can be done easily. Read this secret!
www.tankinlian.com/latest.aspx

Direct link to article.

Client sues private banker

For years, two relationship managers assured a client that his investment portfolio was doing well and that he had a balance of around $8 million in his account. In fact, the net value of the investment account stood at only $252,652 on Aug 12 this year.

The rest had been frittered away by the relationship managers at Societe Generale Bank & Trust in Singapore because of alleged unauthorised forex trades, according to a lawsuit filed at the Singapore High Court yesterday. To cover up the losses, they fed the client with bogus statements, the lawsuit claimed.

Read this article after 6 pm at the website:
http://www.businesstimes.com.sg/sub/news/story/0,4574,408394,00.html?

General Election Issues

There will be many issues to be raised at the general election that is expected to be held within the next few months. You can read about these issues from the Singapore General Election portal. It contains a selection of blogs and articles taken from the Internet that are relevant to the political environment in Singapore. Do visit this portal regularly and bookmark it for easy access.

Is insurance good or bad?

 A lady asked me this question. It seems to be a naive question, but it does reflect the level of knowledge of many consumers in Singapore who are not able to get information to form their own opinion and have to rely on advice of other people. Read my answer here.

www.tankinlian.com/latest.aspx

Wednesday, October 13, 2010

FISCA Talk on Financial Planning

I gave a talk to some students on financial planning. I showed them examples of benefit illustrations of life insurance policies that took away 40% or more of the accumulated premiums. They were shocked. They never thought that it was possible for so much of their savings to be taken away. They also assumed that the life insurance company had to offer the best terms through market competition. In reality, some life insurance companies were not ashamed to take away a lot of the savings because the consumer was not aware about it.

Usually, the insurance policies are sold by newly appointed agents who approached their classmates. These new agents were not even aware that they were causing a big financial loss to their friend by selling them a bad product. When they know about it a year later, the agents are likely to give up this job.

As I get to know more of these cases, I intensify my effort to educate the consumers. I urge you to attend my  talk on financial planning organised by FISCA. You should also encourage your children (if they are about to start work) to attend the talk, so that they do not make a big mistake by buying the wrong product.

Tan Kin Lian

Increase in premium for Private Shield

The premium for private Shield plan has increased for the past few years. I am not aware about the actual increase. To hide the increase, some insurance changed the benefits provided, so that the policyholders cannot make any comparison.

I thought that the increase is due to higher claims. But, someone from the inside told me that the premiums are being increased to give a higher profit margin to the insurance company. I was surprised! I thought that any increase would have to be approved by the Ministry of Health, and they will check to make sure that the increase are justified (as Medisave money is being used).

For consumers who find the increase to be unjustified, it is better to switch back to basic Medishield. This advice is specially important for older people You can save more than 50% of the premium and also pay a lower deductible when you are treated in hospital. Read this article. http://tankinlian.com/admin/file.aspx?id=229

You also avoid the stress of having your claims rejected. Read about "rejected claims" in www.tankinlian.com/ask.aspx. Do not pay more in premium and still suffer from uncertainty and stress!

Branding and Trust (2)

An agency manager who has worked for two decades in a large international life insurance company told me:

"I know that the products of my company give a poorer yield to my customers compared to other products available in the market. In many cases, the difference can be up to 20% of the projected maturity amount.

However, I am able to sell my products because I can find customers who are not aware about the difference, which happens most of the time. The customers buy my life insurance products because they trust the international brand name of my company.

If the customer knows about the difference, I can still convince some of them to buy from me, because they trust an international name better.

I do lose a small number of cases from customers who know, but there are so many customers who are ignorant or will pay more for the brand name. I ask them - can you be sure that the competitor company will still be around in 30 years time?

It is easy for me to convince the young people, because they can be easily swayed by the big international brand name".

My view
Two years ago, when AIG went bankrupt and had to be bailed out by the US government, several AIA policyholders panicked and asked for my advice. Are their life time savings with AIA safe? I told them that AIA has a separate fund in Singapore and their money is safe.

Lesson: It is important for consumers to avoid paying a high cost for an international brand name because they can also get into trouble. Why are paying more and still not get the peace of mind?

Read this letter sent by a parent to the son:
http://tankinlian.com/admin/file.aspx?id=205

Read my book on financial planning (www.tankinlian.com/ishop) and learn a better way to save for your own future.

Hong Kong Suspends Property From Residency Plan

Bloomberg News
Oct. 13 (Bloomberg) -- Hong Kong’s government will suspend investment property as a criteria to gain residency in the city and will introduce a rent-to-buy housing plan as it tries to cool the property market. Shares in developers tumbled.
The government will temporarily remove real estate from its Capital Investment Entrant Scheme, which was set up to encourage foreigners to invest in the city to gain residency, Chief Executive Donald Tsang said in his annual policy address today.
The government has in the past year announced a series of measures to rein in home prices that have surged almost 50 percent since the beginning of 2009 on the back of record-low mortgage rates and an influx of mainland Chinese buyers. The last round of measures, unveiled on Aug. 13, included raising down-payment requirements on mortgages for luxury and investment properties, and a pledge to increase land supply.
The Hong Kong Property Index, which tracks the city’s seven biggest developers, fell as much as 3.4 percent and was down 2.5 percent at 12:09 p.m., reversing an earlier gain.
The government will also continue to boost land supply and expects 61,000 new units to come onto the market in the next three to four years, Tsang said.

Tuesday, October 12, 2010

US housing crisis

Read this interesting story of the US housing crisis from 2006-08 and the actions taken by the top people in charge in the US government.

www.tankinlian.com/latest.aspx

Easy to buy, hard to claim

Contributed by DareToAct

Delay, Denied, Defend by Jay M. Feinman.

A book on how insurance companies in the US used tactics to refuse claims. The author said that in 1990s, insurance companies hired consultants to help them redesign claim processes.  It transformed claim departments from customer service centers to profit centers and changed claims adjustors job scope from "assisting customers" to "helping company save money".
The sad state is that consumers do not know enough to know that they have been taken advantage of.  And those who know so do not know how to go about getting their money back.  The most shameful thing of all is that insurance commissioners were busy making sure that the insurance companies have enough reserves set aside to pay for claims but did not do enough to ensure fair treatment of claimants.

DareToAct

Singapore President

Contributed by DareToAct

In 1992, our constitution was amended to provide for an Elected President.  In 1993, the late Mr. Ong Teng Cheong was elected as our first Elected President.  In both 1999 and 2005, current President Nathan became President without the need for election as there were no other worthy candidates.  For the past 18 years, I personally do not feel at all the difference with an Elected President.  Am I the only one with this feeling?

DareToAct  



My reply
A friend told me that in Singapore, we do meaningless things just for show. He said "wayang". It seems that a top person has an idea and it is implemented. Later, no one dare to ask, "is it still useful"?

GIC IPO - Global Logistics Property

Can someone extract for me the following financial figures for GIC IPO of Global Logics Properties?

Net tangible asset per share
Earnings per share
Change in EPS for the past few years?
Issue price: $1.96 per share

I was told that the prospectus contained over 100 pages, and is quite difficult to read. If this is the case (and I stand corrected), why are retail investors encouraged to subscribe to the IPO through the ATM, based on just blind trust? I don't know if this information was provided in the mainstream media previously. I might have overlooked it.

Tan Kin Lian


Contribution by DareToAct
What i found: data are all Pro Forma
NTA of listed entity is USD 6.2 billion, or USD 1.38 per share, or SGD 1.81 per share (USDSGD=1.31).  At S$1.96 per share, the IPO is about 1.09X book.
EPS for year ending Mar 08, 09, 2010 are +12.79 US cents, -6.4 cents, -3.47 cents. ---> 3 month ending June2010 is +10.87 cents.
I do not think looking at the data has much meaning (not to me at least) as the company has been on the asset accumulation phase from 08 till 2010.  its a different animal every year.
Here are two pages containing the key financial information, extracted from the prospectus of  Global Logistics Property that is now being offered to the public. The full propectus can be obtained from the MAS website.
www.tankinlian.com/latest.aspx

Reasonable charge for incidental service

Our business corporations are carrying out questionable practices in levying excessive charge for incidental services. They customers have no choice but to pay the ransom. This type of behavior should be checked by the regulators.


Information about shares

This local site not bad...can get results date, ipos, mgmt QnA, AR


DareToAct

Swimming Team at Commonwealth Games

Here are several letters about the disqualification of the swimming team from the Commonwealth Games

www.easyapps.sg/sgep/latest.aspx

Too big to fail?

International bank regulators are planning new rules to govern the big banks. Read
www.tankinlian.com/latest.aspx (New rules for big banks).

The Sleep Test

Contributed by DareToAct
When looking at an investment, most people think only about the upside. Very few consider the downside.  


Most think about what they can do with the profits (potential). "Upgrade car", "vacation", "kids education!". Seldom they think of whether they can stomach the downside.  And when the market disappoints and mark-to-market losses get bigger, they start to lose sleep and fear begins to build up. Long term investment view suddenly shortens and investors suddenly realize they are more risk averse than they belief themselves to be.  They sell their investments and realize the losses.  


They stay away from investing in the stockmarket until the next bull run, when their friends and families good fortune nudge them back into the market.

DareToAct

Shield claim - change of insurer

Here is a case story of the stress faced by a policyholder after switching a Shield plan to a new insurer. The previous insurer refused to honor the claims arising from an accident that occurred before the switch. I believe that the action of the previous insurer is unjustified and should be reprimanded.



Monday, October 11, 2010

HOTA vs HIPA

Contributed by Kim
I recalled briefly that PM LHL in his recent National Day 2010 message mentioned something to the effect that the 2 casinos in Singapore are meant for foreigners to spend $$$ and Singaporean should NOT be patronising these to gamble away their hard earn money. I’m sure many concerned Singaporean shared the same sentiment.
 
In line with the spirit of PM National Day message, parliament should passed a Bill to enact something similar to the Human Organ Transplant Act (HOTA), which will include all Singapore Citizen and Permanent Resident for casino self-exclusion unless they have opted out. Similar to HOTA, Singapore Citizen and Permanent Resident can freely choose to opt-out if they wish to by submitting an official form, witnessed and signed by says 2 immediate family members.

Suggest this new act be called HIPA, (
Human dIgnity Preservation Act). Similar to HOTA, which seeks to preserve human life and dignity and ease the pains, burden and suffering of not just the patient, but also that of their family members and loved ones, the proposed HIPA seeks to preserve basic human dignity thru discouraging casino gambling which can potentially destroy every iota of human dignity as well as wreak havoc and untold pains and suffering on countless families in Singapore. 
From that perspective, HOTA and HIPA are not much different in the spirit of their objective.
 
- Kim

Restructure the Global Economy - a comment

Here is a comment submitted to my survey.


S'pore's economy is traditionally based on an MNC model. It favours MNCs, while locals who are employed are somehow marginalised as "workers" under a capitalist model. And our GLCs also follow this model. As such we are too subjected to "global" influences. So I agree we need our "own culture" and to set own "priorities" with a certain degree of protectionism, for our workers and also local SMEs. The bringing-in of cheaper FTs and general workers further aggravates the situation. 


The NTUC and labour union movement is somehow "muted" despite the Govt's selling of tri-partite cooperation. Sectoral differences are wide and exploitation due to non-existent "minimum wage" is valid and true. Even PMETs are marginalised and exploited. 


The traditional MNC models was built based on long-term employment and benefits. While seniority-based wage structure was torn down, nothing is done to promote better wages through performance based wages with PMETs getting cheaper and also disposable, thus threatening the firm's core-competencies. Practices by MNC firms are still distorted. It is "caught-in-between" in strategy with cost cutting measures still emphasied in extreme and then the current hiatus towards "productivity". The alignment in policies is still not clear or well-implemented. The re-structuring is necessary.

As the capitalist model of the world economy fails, we need to be more organic ... and firms must evolve more organically towards what the market wants in order to sustain employment, not what politicians wants to be re-elected.



Survey respondent

Unaffordable housing

Quote
One gauge of how depressing these numbers are, he said, is to look at how unaffordable housing has become in some major cities. As a ratio of median home price to median family income, it will take 5.2 years to afford a home in Toronto, 7.1 years in London and 9.3 years in Vancouver.


Mr. Kotkin
Adjunct Fellow
Legatum Institute in London.


My view
In my book on financial planning (www.tankinlian.com/ishop), and the educational talk that I give under FISCA (www.fisca.sg), I recommend that a consumer should buy a property not exceeding 5 years of the family income. I find that some consumers are paying 7 years of family income for their property, which is too high.  This quote from Mr. Kotkin give a similar benchmark on what is an affordable housing.

Cruise ships and sampans

Article contributed by DareToAct


Brokerage company CLSA published in September a 150 page report on Singapore, titled "Passport of Choice, Singapore - A new brand story".  


It is a very bullish report on Singapore as a magnet to foreigners, both individuals and institutions.  Lured by business-friendly environment, especially low taxes, foreign companies and rich individuals are expected to flock to Singapore. Many governments, example US and UK, are likely to tax high income earners more and also find ways to tax business corporations.  These people and institutions are looking for friendly places to go to. Singapore is one such places.  


The Singapore government has been selling this idea to it's people, that letting in foreigners will raise the economic tide and thus lift all boats.  So far, the reaction of some part of Singapore suggests that some boats are being let behind, or the boats felt like they have been left behind.  Will the Singapore government bull-doze through the next phase of foreign-led growth without ceding to the voices of the masses?

DareToAct

Case study - to invest or wait?

Is it a good time now to invest in REITS? Here is my view.


Globalization - benefits and harms

Many people think that globalization has benefited the world. They overlooked the harm and negative impact brought about my globalization. My view is that it has caused more harm than good. There is also an alternative to globalization for the inflow of capital and jobs. My views are in this article.


Rebranding and trust

Read tihs letter from a father to a son, who is starting work. 


Fake insurance policy

Read this story.

If you are investing a large sum of money, do not hand it to an insurance agent. Make the payment directly to the insurance company. The policy may be fake.

Sunday, October 10, 2010

Benefit illustration

There are two formats for the benefit illustration given to the buyer of a life insurance policy:

  • participating policy
  • invsetment-linked policy
Both are difficult for the buyer to understand. They contain several hundred figures. The most important figures are hidden among these many figures and are usually not explained by the insurance agent.

To know what figures to look for and where to find the figures, read the FAQs in my website, www.tankinlian.com/ask.aspx. Search for "benefit illustration" and look for the FAQs that explain the format of the benefit illustration that you are given.

 

Rejected claim under Private Shield Plan

Read the case study of a retiree who was badly advised by the insurance agent to upgrade to a Private Shield plan. He went for treatment and chose a private ward, thinking that the Shield plan would cover the higher cost. After incurring $7,000 in medical bills, the claim was rejected as the insurance company said that he did not declare his diabetic condition. He was not aware that he was suffering from diabetes, and his doctor did not advised him to take medication.

If he had gone to B2, the bill for the survey (not connected to diabetes) would have been much lower and would be covered by basic Medishield.

Read the case study in www.tankinlian.com/ask.aspx (search for "rejected claim")

Advice: Do not upgrade to Private Shield when you are old. There will be medical conditions that you are not aware of, which will cause the claim to be rejected for non-disclosure.

Read my FAQ on "Medishield and Private Shield" to find out the difference in medical bills, government subsidy, coverage under the Shield plan and the co-payment that has to be paid by you..

Saturday, October 09, 2010

Manage an insurance company

This article is suitable for a person who wishes to make a career in an insurance company as an underwriter or business manager. It is also suitable for an insurance consumer to know if a fair rate of premium is being charged for the coverage.


Advice for a retiree

Dear Kin Lian
I read with great interest on  the article "Insurance for a retiree" dated 06
July 2010. I have retired a few years ago and have since invested my assets in
equities, annuities, etc on my own. I would like to review my investments and
would like to have some financial advice for the review. I would appreciate your
kind advice on this matter.

Eddie

   REPLY
Sorry. I am not able to give any specific advice on selecting investments.
My general advice is contained in my book, Practical Guide on Financial Planning (available at www.tankinlian.com/ishop) and in the FAQs in my website, www.tankinlian.com/ask.aspx



Personal finance on a napkin

http://www.nytimes.com/interactive/your-money/carl-richards-gallery.html?ref=your-money

Dangers of the Internet

Read the letters expressing concern about the dangers that the internet can pose to young people.

www.easyapps.sg/sgep/latest.aspx

Survey: Restructure the global economy

Read this article
http://tankinlian.com/admin/file.aspx?id=233

Give your views in this survey

Casinos - odds of winning

The casinos are asked to display their odds of winning at the tables.

www.easyapps.sg/sgep/latest.aspx

How to retain customers

A survey shows that customers are fed up with automated self service system. They spend a lot of time trying to reach a human being. They dislike the long waiting time. Why are companies still introducing such automated systems, which are costly and end up in lower productivity and lost business?  It is time for companies to change their system to achieve their productivity goal and retain their customers.

www.tankinlian.com/latest.aspx

Friday, October 08, 2010

Advertisement by Standard Chartered Bank

Standard Chartered Bank has an advertisement over CNBC that ends with the tagline "Here for Good". It is an excellent statement of their corporate policy to act ethically in the interest of their customers and the community.

Although this is just an advertisement, it is refreshing to know that they are prepared to make this bold statement. I expect that they will live by that statement. I will look for the full wordings of their advertisement, which is bold and inspiring.

As a first step, I hope that Standard Chartered will review their practices and introduce fair charges in their fees to customers. Most banks charge exorbitant fees to increase their profits ... way out of the cost of providing these services. If Standard Chartered Bank can take the lead to reduce the fees, this would make bold and clear statement that they intend to live by their words. It will mean much more to consumers than the money spent on advertisements.

It would be to live by their words ... to he "here for good".

Tan Kin Lian

Here is the advertisement

How to read a Benefit Illustration (Par Policy)

If you are offered a participating policy, you will get a benefit illustration that shows the projected yield based on 3.75% and 5.25% p.a. This article explain show you can calculate the percentage of the value of accumulated premium that is deducted from your policy.

www.tankinlian.com/latest.aspx

This format is different from the format of the benefit illustration used for an investment linked policy.

Can Money Buy You Happiness?

A recent study suggesting that
happiness levels off after a household has reached $75,000 of income
raises a host of questions.
Courtesy of Carl Richards
(Don't miss Readers' Comments)
 

Contingency fee for professionals [2]

Should Singapore allow lawyers to charge contingency fee, i.e. they will get paid only on successful outcome of a legal case? Should this system be applied to medical specialists for expensive treatment that has a low chance of success?

Read the results of a survey in www.tankinlian.com/latest.aspx

http://tankinlian.com/admin/file.aspx?id=232

How to improve customer service

How can a company improve its customer service?
I have written a few articles on this topic.
Go to www.tankinlian.com/latest.aspx and search for "customer service".
You will get a few articles.
If you like the ideas, please pass them to the companies that you are a customer.

Customer Service - how to lose customers

Read this article
http://blog.getsatisfaction.com/2010/10/04/fastest-way-to-lose-customers/

My view
Many companies adopt the wrong strategy, causing a lot of pain for their customers. These companies apply technology in a bad way. A common sense approach and the ability to provide service from the perspective of the customer can make a lot of difference.Here are  my suggestions to improve customer service.

Explanation of Exchange Traded Funds

Read this article.

It is a good article to explain the difference between an ETF and a mutual fund.

Global penetration of the internet

Read this article

My view
The Internet has changed the world significantly. It has the potential to make further changes, to improve efficiency. But, the world economy has to be restructured to allow the benefits of the productivity improvement to lead to a better quality of life. Although the internet penetration is less than 30%, this figure is already very significant. Those without the internet connection can get the help of family members or neighbors to access the services through the internet. But, government and business entities need to learn how to use the power of the internet.

You can read my "Story of Bright Town" to understand how the Internet can improve efficiency in e-government services. The soft copy is available free. The hard copy can be bought here.

There is a prototype portal based on this book, which can be accessed here.

Hot money

Read this article
http://www.reuters.com/article/idUSTRE69511I20101006

My views
The developed economies have reduced the interest rate to near zero. They are printing a lot of money. These money are moving into the emerging economies causing their currency to appreciate and asset bubbles. It is how messy the globalised world has now become.

Currency wars threaten global recovery

Read this article:
http://www.bbc.co.uk/news/business-11484532

My view
Here is another example of the failure of the current global system. There is no point in having a global economy, if it causes the types of economic problems that have to be addressed through "currency manipulation". It is better to allow countries to have some form of protectionism to preserve their national identity and interest, rather than have a globalised economy that serves the interest of the large global companies.

Read my view on "restructure the global economy" in www.tankinlian.com/latest.aspx.

Over-charging for a simple transaction

Dear Mr. Tan


I would like to share with your readers on my recent experiences with Singnet. 


1. I relocated recently from my home to my mum home. I need to relocate my ADSL line. When I received my bill, I was shocked,there was a relocation charge of $40. I called to enquire on the charges,they told me it was their guideline. I asked why was I charged - no one came to my mum place to do or check anything?  They only need to  key some information to update my address and they are charging a ridiculous sum of $40. They kept saying it's their guideline. Finally,after transferring and putting me on hold, they said,they will waive the charges. 


2. I also recently received a letter stating that I can upgrade my broadband. I called them but they they told me that I was not eligible, because I was still under my previous contract. Whey did they send that offer letter to me? They said that it was sent to all subscribers .i told them - isn't it wasting of my time and his time for me to call and enquire? And also wasting of paper and resources? What if, they sent out 100000 letters and only 10000 are eligible to upgrade? 


The two incidents,really make me 'shocked',especially coming from one of Singapore's biggest company - the amount of money and resources are wasted and good luck to their shareholders! 


MY REPLY
I agree with you that our big trusted companies are now overcharging consumers to increase their profit. I suggest that you write to the St Times about this matter. 

Restructuring the Global Economy

I watched the discussions in CNBC with investment experts who monitor the economic news in USA and the financial markets. These experts listen to the economists, including speeches by the Fed chairman Ben Bernanke, and gave their views.

They are pessimistic about the ability of the US to create jobs, in spite of near zero interest rate and the large amounts of quantitative easing, i.e. printing of money. There is no confidence and insufficient consumer demand. In this environment, businesses are reluctant to expand capacity and create employment.  One influential person, the co-CEO of Pimco, Mohamed El-Erian said that the global system needs to be "re-structured".

I agree with his view about the need for re-structuring. We need to get away from the unbridled globalisation that is causing the damaging international competition and the wide disparity of income - both of which have got out of control.

My views on the areas that need to be re-structured are set out in this article:
www.tankinlian.com/latest.aspx

Tan Kin Lian

Thursday, October 07, 2010

Monitoring of Server and I.T Security

It is important for a business enterprise to have a robust server and security of its I.T. system. Read this case study of how it can be done economically. http://tankinlian.com/admin/file.aspx?id=231

Transforming Malaysian Healthcare

PICTURE this: a middle-income individual requires specialist medical attention. Under the current dual-tiered healthcare system, he has the option of going to a government-led, public-funded hospital or a thriving private hospital with first-class facilities and shorter waiting time.
Which option would he choose? This depends on three important factors: cost involved, service quality and urgency/complexity of the medical situation. But one fact remains: he will likely be faced with a higher medical bill than ever before. The cost of healthcare has rapidly escalated in the last decade. How expensive will it be in the next five to 10 years?

http://biz.thestar.com.my/news/story.asp?file=/2010/10/7/business/7174463&sec=business

My observation
Malaysia is now grappling with the issues faced by Singapore earlier. Perhaps they can learn the mistakes to avoid and find a way to better manage the escalation in health care cost.

Letter from Rachel Zeng

Dear Mr Lee, 
May I extend my most sincere condolence to you for the demise of your beloved wife Madam Kwa Geok Choo. 
Despite disagreeing with your political tactics over the years, I can deeply empathise with how it feels to lose a loved one to mortality, especially when more than 60 years of love, companionship and good memories have transpired. 
As you grieve over your unfortunate loss, do allow me to gently remind you that time is running out - for yourself and the surviving political detainees who were arrested and tortured without trial, reportedly under your instructions. 
.... Rachel Zeng
www.easyapps.sg/sgep/latest.aspx

Contingency Fee for Professionals

Should a system of contingency fee be practiced for lawyers and medical specialists, so that they get paid their fee only on successful outcome of the case? Here are the results of a survey of 34 people.

www.tankinlian.com/latest.aspx

Medishield covers upto age 85

About 70% of respondents to my survey indicated that they prefer to be insured under Medishield after the retire from work. The premium is lower (about one-third of a Private Shield) and the co-payment is also lower. They have to used the subsidized wards (B2 and C).

The remaining 30% indicate that they will opt for Private Shield. The key result cited is that Medishield stops at age 85 and Private Shield can be continued beyond age 85. In my view, this is not necessary to worry about this feature because:
  • It is likely that Medishield will be extended beyond age 85 at a future date
  • Even if Medishield is not available beyond age 85, there is no need for an elderly person beyond age 85 to spend a lot of money for treating a serious illness, as the chance of successful recovery is very low.
It is better to spend the money for a better quality of life at a younger age. 

Damage to home caused by a falling tree

A consumer ask his insurance company if the home insurance policy covers damage to the home caused by a falling tree. He gets a vague answer. Here is my view about the coverage.


www.tankinlian.com/latest.aspx

Read
Practical Guide on Financial Planning.


Insurance for co-payment

The Medishield and Private Shield plans require the patient to co-pay the part of the hospital bill, comprising of the deductible and co-insurance. Some insurance companies offer a rider to cover the co-payment. Many insurance agents sell the rider as an attractive benefit. In my view, it is all right for the consumer to self-insure and make the co-payments out of  savings (e.g. Medisave), rather than pay the insurance premium (that includes a loading for expenses and profit).

My explanation can be found here: www.tankinlian.com/latest.aspx (look for Medishield and private Shield).

Wednesday, October 06, 2010

Security and monitoring of the server in the data center

A local company Typent offers a service in I.T. Outsourcing. I engaged them to look into the security of my dedicated service, which is located at a data center. I did not experience any security issues previously, but I wanted to make sure that if there is a security threat in the future, I will be ready to respond.

Typent run a tool to scan the server over a few hours. They were able to identify a few potential security threats that could arise in the future. They advised the installation of a firewall and anti-virus software on the server and also for the server software to be updated. As a hardware firewall is expensive, I decided (on their recommendation) to implement a software firewall to provide first level protection. They assisted me in the implementation of these measures. They also helped me to install a virtual server, which can be used in an emergency.

I also engaged Typent to provide a regular monitoring service on my server. This service allows them to be alerted on any potential threat to the server or the possibility of a potential failure of the hardware. The monitoring is continuous and an email alert will be sent immediately on any of these incidents. This allows Typent to see if any corrective action needs to be taken immediately.

The cost of the initial and regular service is quite small and is easily within the budget of any small enterprise. I recommend that any enterprise that users a server for their business, should have this type of monitoring service. Take precaution before any failure or threat occurs, and be ready to respond when it arises. If you are interested to use the service of Typent, send an email to kinlian@gmail.com.

Typent also recommend the creation of a virtual machine (that contain a copy of the image of the operating system) that can be called in an emergency.

Singapore General Election Portal (SGEP)

There are a few interesting articles posted in the SGEP.
Go to www.easyapps.sg/sgep/latest.aspx to view the latest postings.
You can search for an article using the keyword, e.g. "minimum wage" to view the postings on this topic.
Please keep a bookmark to visit this portal regularly.
You can also include this link in the Google Reader.

www.easyapps.sg/sgep/latest.aspx

I wish to invite readers to contribute letters to this portal to give your views on what you like to see happen in Singapore.

Medishield and Private Shield

Take part in this survey

This article explains why it is better to be insured under Medishield, compared to Private Shield, especially for the elderly and retired people. The consumer pays a lower premium and a lower co-payment under Medishield (by going to subsidized wards) and get a similar quality of medical care.

www.tankinlian.com/latest.aspx

Additional comment
I like to ask consumers to read my book, Practical Guide on Financial Planning, to be educated about insurance and investment. Please send questions to me after you have bought and read my book.

Good manners, not laws, key to web privacy

British Home Office minister Damian Green has said
it was not up to government to stop people invading the privacy of others
by posting information, photos or films of them online.
He wanted the state to intrude less into people's lives.
http://www.bbc.co.uk/news/uk-politics-11472687

My view
It is difficult for an individual person to take action against another person who invades privacy. The Government should have people who can attend to these complaints. They can write to the alleged offender and ask them to remove the offending material. If the offender refuses, the matter can be taken by the next step. We cannot expect the citizens to engage a lawyer (which is costly). This is why the Government is elected to run the country.

How to Stop Rogue Automatic Payments A

look at consumers' rights when a company won't stop
billing your credit card or siphoning money from your debit card or checking accounts.
(Don't miss Readers' Comments)
http://bucks.blogs.nytimes.com/2010/10/04/how-to-stop-rogue-automatic-payments/

My view
A company that makes unjustified deduction should be considered as cheating and should be prosecuted. This will stop the bad practice. If it is a mistake, they can apologize and remedy the situation. But, we need to have the authority taking the responsibility to attend to this matter. They cannot reduce their manpower and gave the excuse that they are saving cost. It is the duty of the authority to stop cheating.

Investment scams

It’s not hard to find the hottest investment scams.
Just read the business headlines...
State securities cops are spotting some compelling pitches
that are trapping investors all over the country.

http://blogs.reuters.com/deep-pocket/2010/10/04/top-investment-scams-gone-wild/

My view
The Police should employ more people who can have the time to pursue these investment scams. This will create a few additional jobs for the investigators. It will make the economy more efficient as it prevents a lot of people finding employment by participating in these investment scams.

Inflated injury claim

Here is a case study of an alleged inflated injury claim caused by a motor accident. Motorists are likely to encounter such situation during their years of driving.

www.tankinlian.com/latest.aspx

Global economy need to be fixed

I read about the inability of the US economy to create jobs to reduce the unemployment rate. Many countries are now devaluing their currency to increase competitiveness. They are also reducing interest rate to near zero, causing cheap money to flow to Asian countries, causing asset bubbles. This will bring further turmoil to the global economy and financial market.

There are some talks about fixing the global economy. It is not easy. The current system is rotten and cannot be fixed easily. The root of this problem is ....... make a guess! Give your views in this comment. I will write my views later.

Home insurance and damage by falling tree

Hi Mr Tan, 
Due to the recent heavy rainfall and floods in Singapore that caused trees to fall, I have been trying to buy home assurance to cover for fallen trees. But in vain. Only one underwriter seem to indicate vaguely its "coverage or non-coverage" for falling trees when it repeatedly quoted its policy on "insured perils" and its corresponding definitions. 


To a layman like me, I read these legal jargons as ambiguous and deceptive. I wrote to the GIA and they are equally evasive. They simply cannot explain in layman terms my simple qn: "if a tree falls on my house, will the insurance cover for the damage?" 


A simple question and yet no direct simple answer. But if I buy the cover and a tree falls, then only they will tell me a direct answer to my simple question. 


And their answer will be "No, it does not cover because fallen trees do not come under what is defined as "insured perils". Why not tell me now in this very direct and simple terms instead of relying on me interpreting their clauses and definition? 


Very exasperating. Only shows that insurance companies are not totally honest and upfront when selling their policies. 


My observation
In my view, the insurance policy should cover damage by falling tree, as it is not an excluded hazard and the policy should normally cover all perils. It is best to confirm with the insurance company. Their inability to give a clear answer is appalling. I advised the consumer to write to the Straits Times Forum page.

NCD Protector

MR JAIRAM AMRITH:
The General Insurance Association of Singapore's (GIA) reply on Monday
('GIA's advice to motorists on no-claims discount')
did not address the basic concern...

http://www.straitstimes.com/STForum/Story/STIStory_587143.html

A fairer contract for motorists

THE General Insurance Association of Singapore's reply on Monday
('GIA's advice to motorists on no-claims discount')...
It defeats the purpose of purchasing the protector
in the first place.
Tan Kin Lian

http://www.straitstimes.com/STForum/Story/STIStory_587140.html

Read the letter from FISCA here
www.tankinlian.com/latest.aspx

Tuesday, October 05, 2010

Banks offer innovative term deposit products



Standard Chartered Bank yesterday unveiled a step-up 12-month time deposit which allows for early withdrawal but rewards savers if they leave the funds for the full period.


The step-up time deposit pays up to one per cent if the funds are left for the entire 12 months, said Stanchart.

For the first three months, the deposit earns 0.3 per cent, with the interest rate increasing to 0.4 per cent for the next three months; 0.6 per cent for the third three-month period and one per cent for the last three months.

The average interest rate works out to 0.58 per cent for 12 months.


Another bank with an innovative time deposit product is Maybank which is throwing in a lucky draw of $1,000 Best Denki vouchers.


Its online isavvy time deposit pays an upfront interest of 0.25 per cent and the rest of the interest upon maturity of the deposit. isavvy offers time deposits with maturities ranging from three months to 36 months.

The highest interest rate of 1.85 per cent is for the 36-month time deposit for amounts between $250,000 and $1 million.
Maybank's promotion ends on Nov 30 this year

Asia Europe Foundation

There are two interesting discussion in the conference in Brussels (where PM Lee Hsien Loong was supposed to speak but had to return due to the demise of his mother).

The topics are:

  • Who should pay for the cost of higher education?
  • Giving citizens access to information is a way to combat corruption.



Happy Planet Index

The speaker talks about how we have been focusing on the negative side of life - fear and greed. He suggests that we have to focus on the positive side. View it.

www.easyapps.sg/sgep/latest.aspx

Yield on investment

This article explains how you can use Excel to calculate the accumulated amount of your savings and the net yield after allowing for the effect of deduction of a life insurance policy.


How to read the benefit illustration (ILP)

Some consumers find it difficult to locate the relevant figures from the benefit illustration to compute the effect of deduction as a percentage of the accumulated premium (to compare against the benchmark of 20%) for 25 years.

This article shows how you can get the relevant figures from a Benefit Illustration to see if you are getting a fair yield on your life insurance policy. It applies to an investment-linked policy. (Note: A different format is used for a participating policy).

www.tankinlian.com/latest.aspx

Invest your savings

Here are some tips on how you can invest your savings in a low cost investment fund to earn a target yield of 5% per annum, and manage your risk over the long term.
www.tankinlian.com/latest.aspx

How nations are trapped by globalisation

The problems faced by Singapore are predicted in the book entitled "The Trap" by James Goldsmith.
www.easyapps.sg/sgep/latest.aspx

America's deepening moral crisis

The language of collective compassion has been abandoned in the U.S.,
and no politician dare even mention helping the poor.
www.easyapps.sg/sgep/latest.aspx

My view
Many countries, including Singapore, have a wide disparity in income distribution. Some people are super rich but many others are poor. I have said, "to support every rich billionaire, we need many hundred thousand people to be poor". Some disparity of income is necessary to get people to work a little harder, but extreme disparity is exploitation - as it forces the lower income to work so much more hours, just to earn enough to pay for the cost of living.

End the Credit Rating Addiction


The IMF recommends we “End the Credit Rating Addiction”
 

Tax rates worldwide


or why you should move to New Zealand

Monday, October 04, 2010

Financial Regulation in Singapore

 
My observation
The light touch regulation has been bad for retail investors, both local and overseas, and has given a bad reputation to Singapore.

More teeth needed to curb false ads

Last year, a top multinational cosmetics company ran a national press advertisement in Britain ...
ASA asked for substantiation... rejected the studies... banned in its original form.
The same advertisement ran its full course in Singapore.
If a complaint had been made to ASAS,
would it have had the clout to take on a huge multinational corporation?
Cheng Shoong Tat

http://www.straitstimes.com/STForum/Story/STIStory_586300.html

GIA's advice to motorists on no-claims discount

I REFER to the letter by Mr Derrick D'Souza last Thursday
('Get motorists up to speed on no-claim bonus protector').
GIA advises motorists to fully understand all aspects of this product
when considering its purchase...
Mark Lim Executive Director General Insurance Association of Singapore
http://www.straitstimes.com/STForum/Story/STIStory_586311.html

Motor accident with injury

Here is a case study of a motorist who met with an accident involving injury. The insurance company asked him to settle the injury claim out of court. He is worried about having to attend court.

www.tankinlian.com/latest.aspx

Kwa Geok Choo (Mrs. Lee Kuan Yew)

Here are a few nice words about Mrs. Lee.
www.easyapps.sg/sgep/latest.aspx.

Sunday, October 03, 2010

Mobile games on Apple

I have uploaded four free games (Tangram and Shape Quiz) on the Apple App store for the past 4 weeks. There were 2,500 downloads - about 100 a day. Downloads from Singapore account for only 6% of the total. The top ranking countries are USA, Japan, France, UK and Singapore. Yes, Singapore is a small country.

To search for my games, look for "Tan Kin Lian". You will see 4 Lite games (free).

Click here.
http://tankinlian.com/admin/file.aspx?id=202

Condolences to the family of Mrs. Lee Kuan Yew

Deepest condolences.

Motor insurance premium for the elderly

A policyholder wrote a letter to the Straits times to complain that his premium was increased after he became 70 years old. A journalist asked for me if this increase was "fair".

My views can be found in www.tankinlian.com/latest.aspx

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