Friday, September 11, 2009

Website for budget airline

I had a bad experience in booking a ticket at the website of a budget airline. Read here.
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3 comments:

Anonymous said...

I have used Tiger airways for more than 3 years now and so far my experience has been great. I think for you, Mr. Tan, you probably did not pay attention to the total cost after you have chosen the flight because that is when they added the charges. As you go along, other minor oosts are added for example if you want to select a seat, you want more lugguage allowance, you want to check in your golf sets etc. All these are tansparent except at the end after you have input your credit card details, then you found out that there is an internet charge booking. Other than that, my experience has been good. My understanding is that if you try ro contact them for whatever, then you will face major problem as it is hard to contact them. If there are no changes, generally it is ok but then if you pay S$125 both ways to fly to Vietnam, you can not cpmplain!

September 11, 2009 7:44 PM
Tan Kin Lian said...

JetStar show their total cost clearly at the beginning. Tiger Air showed it only at the end, after I have made several attempts to go through their unstable website. It was quite painful to re-enter the details many times.

September 11, 2009 7:53 PM
Tan Kin Lian said...

Many websites give bad experience to customers. They ask for a lot of unnecessary information to be provided, and they are unstable or difficult to use. The customers have to re-enter the information many times, to be rejected time and again. Some customers give up and go back to the old ways.

Websites should make it easy (not difficult) for customers to transact, so that more of the work can be done online, and reduce the pressure on the front line staff to handle customers personally or over the telephone.

September 12, 2009 10:36 AM

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