Thursday, October 25, 2018

KTM Train Service

I received this reply from KTM to my suggestion sent to the Minister for Transport, Malaysia. I am satisfied with this reply.

I wish our government gives similar attention to the suggestions from the public.

Dear Mr Tan Kin Lian,
(Without Prejudice)

First and foremost we would like to thank you on your trustworthy to KTM Berhad and the time you have taken in bringing this issue to our attention. We clearly understand that the efficient service is essential in today’s fast-paced world, especially for our valued guests such as your good self.

For your information, currently Klang Valley Double Track (KVDT) work project is still in progress. The purpose is to provide rail-based public transport facilities to the public from Padang Besar to Johor Bahru in 2020. The government had projected RM15.9 billion for the provision of infrastructure on this project in order to achieve the objectives;

i) Upgrading the rail-based transport infrastructure to meet the demand of passenger and freight transport;

ii) Reduce road congestion by introducing an efficient and modern railway system;

iii) Reduce the travel time and increase to increase the capacity of the track is also added trains.

In order to meet the demands of various parties, there are other factors to consider such as the volume of daily passengers and operational needs. KTMB also need to organize maintenance work on each train are used for safety and comfort purposes. Hence KTMB apologizes for not being able to add train services for now.

Meanwhile the current ticket fare/rate using by KTMB has been approved by the authority parties including the Ministry. Nevertheless, KTMB also offered concession rate to children, senior citizen, government pensioner, disabled people (JKMM), Police/Army and KTMB i-Card Student – subject to Terms & Conditions.

Please be rest assured that your suggestion to improve KTMB website has been forwarded to our Information, Communication and Technology (ICT) Department for their concern. At the mean time we would like to share that currently the name of the station is sorted by state along with a route map purposely to help passengers to plan their journey. Whereas, narrowing the search time is actually to facilitate passenger in selecting train service accurately.

While this is by no means an excuse for such consequence to you, we will continuously improve to minimize the passenger inconvenience. Your endless support is highly appreciated to ensure our continuous improvement in providing a better public transport in the area.

Thank you for your trust and support towards our rail service.

Yours faithfully,
xxxxxxxxxxxxxxxxxxxxxx
Fulfillment & Solutions
KTMB Customer Service.

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